Customer Care Representative – | Baguio Site!

Work Avenue and Business Solutions Incorporated; Baguio; On-site; PHP 167,000 - 279,000; Full time

Job summary

Work Avenue and Business Solutions Incorporated in the Philippines seeks a customer service agent to handle inbound and outbound interactions via phone, email, and chat in a professional and courteous manner, respond promptly to inquiries, and resolve issues.

You will document interactions, escalate when needed, maintain product knowledge, meet KPIs, follow privacy guidelines, and collaborate with teammates. Onsite at the Baguio site with shifting schedules and weekends.

Qualifications

• High School Diploma or equivalent required or College Degree preferred.
• Call center experience is an advantage but not required.
• Excellent English communication skills in speaking and writing.
• Strong customer service and problem-solving abilities.
• Basic computer knowledge and typing proficiency.
• Willing to work shifting schedules, weekends and holidays.
• Willing to work onsite at our Baguio Site.
• Ability to work independently and as part of a team.
• Positive attitude, adaptability and willingness to learn.

Responsibilities

• Handle inbound and outbound customer interactions via phone, email, and chat in a professional and courteous manner.
• Respond promptly to customer inquiries, concerns, and service requests.
• Resolve customer complaints by identifying issues and providing appropriate solutions.
• Accurately document customer interactions and update account information in the system.
• Escalate complex concerns to the appropriate department when necessary.
• Maintain a high level of product, service, and company policy knowledge.
• Meet or exceed KPIs, including customer satisfaction, quality, attendance, and productivity metrics.
• Follow company procedures, compliance guidelines, and data privacy standards.
• Collaborate with team members and supervisors to improve customer service processes.
• Participate in training sessions and continuous learning initiatives.

Skills

Excellent English communication skills

Strong customer service and problem‑S0

Ability to work independently and as a

Positive attitude and adaptability

Education

High School Diploma or equivalent

College Graduate preferred

Job description

• Handle inbound and outbound customer interactions via phone, email, and chat in a professional and courteous manner.




• Respond promptly to customer inquiries, concerns, and service requests.




• Resolve customer complaints by identifying issues and providing appropriate solutions.




• Accurately document customer interactions and update account information in the system.




• Escalate complex concerns to the appropriate department when necessary.




• Maintain a high level of product, service, and company policy knowledge.




• Meet or exceed key performance indicators (KPIs), including customer satisfaction, quality, attendance, and productivity metrics.




• Follow company procedures, compliance guidelines, and data privacy standards.




• Collaborate with team members and supervisors to improve customer service processes.




• Participate in training sessions and continuous learning initiatives.

Qualifications

• At least a High School Graduate (Senior High School Graduate preferred) or College Graduate.




• Previous call center experience is an advantage but not required.




• Excellent English communication skills, both verbal and written.




• Strong customer service and problem-solving skills.




• Basic computer knowledge and typing proficiency.




• Willing to work on shifting schedules, weekends, and holidays.




• Willing to work onsite at our Baguio Site.




• Ability to work independently and as part of a team.




• Positive attitude, adaptability, and willingness to learn.