Call Center Agent With Or Without Exp

Neksjob Philippines; Pasig; On-site; PHP 201,000 - 290,000; Full time

Benefits offered by this job

Equity Incentive Plan

Commission

Performance Bonus

Incentives

Job summary

Neksjob Philippines is hiring a Customer Care Representative in Pasig, on-site. You will handle inbound support via phone, email, and chat, clarifying product information, troubleshooting issues to maintain high customer satisfaction.

The role requires superb verbal communication, active listening, and basic computer literacy. No prior experience is required beyond a high school education, and the position is full-time.

Qualifications

• No experience required; high school graduate accepted.
• Excellent verbal communication and active listening.
• Able to use basic computer applications.

Responsibilities

• Handle inbound phone calls regarding account details, product information, and order updates.
• Explain company policies, service offerings, and account options clearly to clients.
• Analyze and troubleshoot customer issues in a calm, professional manner.
• Resolve concerns promptly, aiming to fix issues on the initial contact.
• Maintain clean and accurate records of all customer interactions and account changes.

Skills

Verbal communication

Active listening

Basic computer literacy

Education

High School Diploma

Job description

On-site - Pasig No Exp Required High/Senior High School Full-time

Job Description

Employee Recognition and Rewards

Equity Incentive Plan, Commission, Performance Bonus, Incentives

Government Mandated Benefits

Professional Development

Job Training, Professional Development

We are hiring a Customer Care Representative to manage inbound support via phone, email, and chat. This role focuses on clarifying product information, troubleshooting issues, and maintaining high customer satisfaction. Qualified applicants need superb verbal communication skills, active listening habits, and basic computer literacy.

Main Responsibilities

Handle inbound phone calls regarding account details, product information, and order updates.

Explain company policies, service offerings, and account options clearly to clients.

Analyze and troubleshoot customer issues in a calm, professional manner.

Resolve concerns promptly, aiming to fix issues on the initial contact.

Maintain clean and accurate records of all customer interactions and account changes.

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