Call Center Agents

Teleperformance; Philippines; On-site; PHP 223,000 - 357,000; Full time

Job summary

Teleperformance Philippines is seeking a frontline agent to handle customer inquiries related to telecom services such as mobile plans, billing, network concerns, and account management.

You will provide clear information, maintain professionalism, resolve concerns efficiently, document calls, and strive for high customer satisfaction on every interaction.

Qualifications

• High School or Senior High School graduate.
• Preferably with at least 6 months of call center experience.

Responsibilities

• Handle customer inquiries related to telecom services such as mobile plans, billing, network concerns, and account management.
• Provide clear and accurate information while maintaining a professional and helpful approach.
• Resolve customer concerns efficiently and document calls and transactions.
• Escalate complex issues when necessary and ensure customer satisfaction.

Skills

Call center experience

Education

High School graduate

Job description

Job Description

Handle customer inquiries related to telecom services such as mobile plans, billing, network concerns, and account management

Provide clear and accurate information while maintaining a professional and helpful approach

Resolve customer concerns efficiently and

Escape complex issues when necessary

Ensure customer satisfaction by delivering quality service in every interaction

Maintain proper documentation of calls and transactions

Job Qualifications

• High School or Senior High School graduate


• Preferably with at least 6 months of call center experience