Customer Service Agent For Telco Account

Torch Solutions; Philippines; On-site; PHP 201,000 - 257,000; Full time

Job summary

Torch Solutions in Cebu City, Philippines, is seeking a passionate Customer Service Agent to join our team in a full-time capacity. You will be the friendly voice handling inbound calls and emails for a telco account, delivering courteous support and resolving questions to uphold our brand experience.

Ideal candidates have at least a high school diploma, at least 1 year of telco customer service background, excellent English communication, and a positive, adaptable attitude to work in a

Qualifications

• HS/SHS graduation required.
• At least 1 year of customer service experience on telco accounts.
• Excellent communication and interpersonal skills.
• Strong problem-solving and critical thinking to resolve issues.
• Proficient in English, both written and verbal.
• Ability to thrive in a fast-paced, dynamic environment.
• Commitment to providing outstanding customer service.

Responsibilities

• Respond to inbound customer calls and emails promptly.
• Troubleshoot and resolve inquiries and issues.
• Provide product information and advice to customers.
• Document interactions and maintain detailed records.
• Escalate complex issues to the appropriate team.
• Adhere to company policies and procedures.
• Support colleagues and contribute to a positive team culture.

Skills

Customer service

Communication

Telco account experience

English proficiency

Problem solving

Education

HS/SHS graduate

Job description

We are seeking a passionate and driven Customer Service Agent to join our dynamic team based in Cebu City. In this full-time role, you will be responsible for delivering exceptional customer service to clients in the telecommunications industry. Working in a collaborative environment, you will be the friendly voice that resolves customer queries and concerns, ensuring a positive brand experience.

What you'll be doing

• Responding to inbound customer calls and emails in a timely and professional manner
• Efficiently troubleshooting and resolving a variety of customer inquiries and issues
• Providing product information and advice to customers
• Documenting customer interactions and maintaining detailed records
• Escalating complex issues to the appropriate team members when necessary
• Adhering to all company policies and procedures
• Contributing to a positive team culture and supporting your colleagues

What we're looking for

• At least HS Graduate (old curriculum) / SHS Graduate;
• With at least 1 year of customer for telco account experience
• Excellent communication and interpersonal skills, with the ability to build rapport with customers
• Strong problem-solving and critical thinking skills to effectively resolve customer issues
• Proficiency in English, both written and verbal
• Commitment to providing outstanding customer service and a positive attitude
• Ability to work in a fast-paced, dynamic environment and adapt to changes