Call Center Agent

Metacom Careers; Metro Manila; On-site; PHP 201,000 - 290,000; Full time

Job summary

Metacom Careers in Metro Manila is seeking Call Center Agents to answer customer calls, provide accurate information about products, services, and accounts, and assist with concerns and complaints.

This entry-level role requires good English communication, basic computer skills, and a willingness to learn. Training is provided, and positions are onsite at multiple sites in Malate, Makati, Pasay MOA, BGC Taguig, and Parañaque with shifting schedules.

Qualifications

• No call center experience required.
• Fresh graduates and first-time job seekers are welcome to apply.
• Good English communication skills.
• Basic computer skills.
• Willing to learn and develop customer service skills.
• Willing to work onsite and on a shifting schedule.

Responsibilities

• Answer customer calls and respond to inquiries.
• Provide accurate information about products, services, and accounts.
• Assist customers with concerns, requests, and complaints.
• Help resolve customer issues professionally and efficiently.
• Process customer requests and account updates.
• Document customer interactions accurately in the system.
• Follow company procedures and meet performance standards.

Skills

Good English comms

Basic computer skills

Willing to learn

Job description

• Answer customer calls and respond to inquiries.
• Provide accurate information about products, services, and accounts.
• Assist customers with concerns, requests, and complaints.
• Help resolve customer issues professionally and efficiently.
• Process customer requests and account updates.
• Document customer interactions accurately in the system.
• Follow company procedures and meet performance standards.

WE’RE HIRING: CALL CENTER AGENTS!

Job Responsibilities

• Answer customer calls and respond to inquiries.
• Provide accurate information about products, services, and accounts.
• Assist customers with concerns, requests, and complaints.
• Help resolve customer issues professionally and efficiently.
• Process customer requests and account updates.
• Document customer interactions accurately in the system.
• Follow company procedures and meet performance standards.

Qualifications

• No call center experience required.
• Fresh graduates and first-time job seekers are welcome to apply.
• Good English communication skills.
• Basic computer skills.
• Willing to learn and develop customer service skills.
• Willing to work onsite and on a shifting schedule.

AVAILABLE SITES

• Malate, Manila
• Makati
• Pasay (MOA)
• BGC, Taguig
• Parañaque

WHY APPLY?

• No experience required.
• Training provided.
• Opportunity to develop communication and problem-solving skills.
• Build valuable experience in the BPO industry.
• Explore opportunities for career growth.