Chat Support Account : Tenured/Newbies : February Class : Taguig

Crescendo Staffing and Business Consulting Inc.; Taguig; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Job Training

13th Month Pay

Employee Loan

Paid Holidays

Job summary

A leading staffing firm is seeking customer support representatives for their team in Taguig. This full-time position requires high/senior high school education, and no experience is needed. Responsibilities include handling customer calls, resolving queries, and informing clients about new services. Comprehensive benefits are provided including equity plans, bonuses, and mandated benefits such as 13th month pay. This is an on-site role located in Metro Manila, offering a great opportunity for both newbies and experienced individuals.

Qualifications

• Must have a high school diploma or equivalent.
• No prior experience is required.
• Good communication skills.

Responsibilities

• Take customer calls and provide accurate answers to their queries.
• De-escalate situations involving dissatisfied customers.
• Inform clients about new products and services.

Education

High/Senior High School

Job description

Overview

Chat Support Account : Tenured/Newbies : February Class : Taguig

Crescendo Staffing and Business Consulting Inc.

On-site - Taguig No Exp Required High/Senior High School Full-time

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Responsibilities

• Take customer calls and provide accurate, satisfactory answers to their queries and concerns
• De-escalate situations involving dissatisfied customers, offering patient assistance and support
• Call clients and customers to inform them about the company’s new products, services and policies
• Guide callers through troubleshooting, navigating the company site or using the products or services
• Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
• Collaborate with other call center professionals to improve customer service
• Help to train new employees and inform them about the company’s customer management policies

Employee Recognition and Rewards

Equity Incentive Plan, Commission, Performance Bonus

Government Mandated Benefits

13th Month Pay, Employee Loan, Pag-Ibig Fund, Paid Holidays

Professional Development

Job Training

Working Location

The Curve. 1630 3rd Ave, Taguig, Metro Manila, Philippines

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Job Search Safety

• withholds your ID,
• requires you to provide a guarantee or collects property,
• forces you to invest or raise funds,
• collects illicit benefits,
• or other illegal situations.

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