Call Center Agent

Global Strategic; Negros Occidental; On-site; PHP 200,880 - 279,000; Full time

Job summary

A leading customer service company in the Philippines is seeking a Call Center Agent (Back Office Associate) for an on-site position. You will manage customer inquiries, resolve complaints, and maintain accurate customer records. The role requires a Bachelor’s degree and 0–2 years of experience. Excellent communication skills, strong problem-solving abilities, and an empathetic demeanor are required. If you thrive in a fast-paced environment and pay close attention to details, this job offers an exciting opportunity for growth.

Qualifications

• 0–2 years of experience in a customer service role.
• Empathetic and patient demeanor.
• Strong attention to detail.

Responsibilities

• Handle customer inquiries and provide accurate information regarding products and services.
• Manage and resolve customer complaints in a professional manner.
• Maintain customer records by updating account information in the database.
• Follow communication procedures, guidelines, and policies.
• Provide feedback on the efficiency of the customer service process.

Skills

Excellent communication and interpersonal skills

Strong problem-solving abilities

Ability to work in a fast-paced environment

Education

Bachelor’s degree in a relevant field

Job description

We're Hiring: Call Center Agent (Back Office Associate)! Work-On-Site Job!

• Handle customer inquiries and provide accurate information regarding products and services.
• Manage and resolve customer complaints in a professional manner.
• Maintain customer records by updating account information in the database.
• Follow communication procedures, guidelines, and policies.
• Provide feedback on the efficiency of the customer service process.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field (preferred)
• Experience Level: 0–2 years
• Skills and Competencies: Excellent communication and interpersonal skills
• Skills and Competencies: Strong problem-solving abilities
• Qualities and Traits: Empathetic and patient demeanor
• Skills and Competencies: Ability to work in a fast-paced environment
• Responsibilities and Duties: Strong attention to detail