Call Center Agent

Global Strategic; Bacolod; On-site; PHP 201,000 - 312,000; Full time

Job summary

A customer service company in Bacolod is hiring a Call Center Agent for an on-site position. The role involves handling customer calls, providing excellent service, and resolving inquiries efficiently. Candidates should have a Bachelor’s degree in a relevant field, with 0–2 years of experience preferred. Fresh graduates are encouraged to apply. Strong communication skills and a positive attitude are essential for success in this position. Flexible working hours are available, including evenings and weekends.

Qualifications

• 0-2 years experience preferred, fresh graduates encouraged.
• Ability to multitask and manage time effectively.
• Positive attitude and willingness to learn.
• Ability to multitask and manage time effectively.
• Positive attitude and willingness to learn.
• Flexible working hours including evenings and weekends.

Responsibilities

• Handle inbound and outbound customer calls efficiently.
• Provide excellent customer service and support to clients.
• Resolve customer inquiries and complaints promptly.
• Document all customer interactions in the system.
• Collaborate with team members to improve overall service quality.

Skills

Strong communication

Interpersonal skills

Education

Bachelor’s degree in a relevant field

Job description

We're Hiring: Call Center Agent (Back Office Associate)! Work-On-Site Job!

Description

• Handle inbound and outbound customer calls efficiently
• Provide excellent customer service and support to clients
• Resolve customer inquiries and complaints promptly
• Document all customer interactions in the system
• Collaborate with team members to improve overall service quality

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field
• Experience Level: 0–2 years (Fresh graduates are encouraged to apply)
• Skills and Competencies: Strong communication and interpersonal skills
• Responsibilities and Duties: Ability to multitask and manage time effectively
• Qualities and Traits: Positive attitude and willingness to learn
• Working Conditions: Flexible working hours including evenings and weekends