Call Center Agent

Synlink Recruitment Outsourcing Co. Inc.; Misamis Oriental; On-site; PHP 167,400 - 223,200; Full time

Benefits offered by this job

Telecommunication Allowance

Medical Reimbursement

Government Mandated Benefits

Job summary

A recruitment outsourcing company in Misamis Oriental is seeking candidates for a customer service role. Responsibilities include handling calls, assisting customers, and maintaining records. Ideal for fresh graduates with strong English skills and customer service abilities. The position offers opportunities for performance growth in an office environment.

Qualifications

• Fresh graduates or students with no prior experience are welcome to apply.

Responsibilities

• Handle inbound and outbound calls efficiently.
• Assist customers with inquiries and resolve issues.
• Maintain accurate records of interactions.
• Provide product and service information.
• Achieve performance targets and metrics.
• Work collaboratively with team members.
• Stay updated on company policies and procedures.

Skills

Proficiency in English

Strong customer service abilities

Scheduling capabilities

Problem-solving skills

Familiarity with Salesforce

Effective people skills

Interpersonal skills

Education

High School/Senior High School diploma

Job description

Synlink Recruitment Outsourcing Co. Inc.

Job Description

Telecommunication Allowance, Medical Reimbursement

Government Mandated Benefits

• Handle inbound and outbound calls efficiently.
• Assist customers with inquiries and resolve issues.
• Maintain accurate records of interactions.
• Provide product and service information.
• Achieve performance targets and metrics.
• Work collaboratively with team members.
• Stay updated on company policies and procedures.
• Educational Qualifications: High School/Senior High School diploma is required.
• Experience Level: Fresh graduates or students with no prior experience are welcome to apply.
• Skills and Competencies: Proficiency in English, strong customer service abilities, scheduling capabilities, problem-solving skills, familiarity with Salesforce, and effective people and interpersonal skills.
• Working Conditions: Office environment; potential for shift work, including weekends and holidays.
• Qualities and Traits: Excellent communication, patience, empathy, and resilience in a fast-paced setting.

• English Language
• Customer Service
• Scheduling
• Problem Solving
• Salesforce
• Call Centre
• People Skills
• Interpersonal Skills

Working Location

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