Online Customer Service Representative

Synlink Recruitment Outsourcing Co. Inc.; Misamis Oriental; On-site; PHP 290,160 - 424,080; Full time

Benefits offered by this job

Incentives

HMO

Flexible Hours

Job summary

Synlink Recruitment Outsourcing Co. Inc. in the Philippines is seeking a proactive Call Center Agent to serve as the primary link between the company and its customers, based in Misamis Oriental.

You will handle inbound and outbound communications, resolve inquiries, troubleshoot issues, and maintain customer satisfaction using strong listening, problem-solving, and CRM software skills, with basic computer proficiency supported by flexible hours.

Qualifications

• Excellent active listening and communication skills.
• Strong problem-solving abilities.
• Proficiency in basic computer operations and CRM usage.

Responsibilities

• Handle inbound and outbound communications with customers.
• Resolve inquiries and provide accurate information.
• Troubleshoot issues and guide customers to resolution.
• Maintain high levels of customer satisfaction.

Skills

Active listening

Problem-solving

Communication skills

Basic computer literacy

Tools

CRM software

Job description

Synlink Recruitment Outsourcing Co. Inc.

Job Description

A call center agent serves as the primary link between a company and its customers. They handle inbound and outbound communications, resolve inquiries, troubleshoot issues, and maintain satisfaction. Ideal candidates possess excellent active listening, problem-solving, and communication skills, alongside basic computer and CRM software proficiency.

Employee Recognition and Rewards

• Incentives

Insurance Health & Wellness

• HMO

Work-Life Balance

• Flexible Hours