Call Center Agent

Synlink Recruitment Outsourcing Co. Inc.; Pampanga; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

HMO

Job summary

Synlink Recruitment Outsourcing Co. Inc. is seeking a capable Recruitment Sourcing Associate to handle customer interactions and ensure accurate data entry in the CRM system. You will respond to inquiries, troubleshoot issues, and maintain a courteous, professional demeanor with every caller.

The role emphasizes detailed documentation in the database and delivering consistent, empathetic service that reflects the company’s standards and customer-first approach.

Qualifications

• Handle incoming customer calls and inquiries.
• Troubleshoot issues and provide solutions.
• Document customer interactions in the CRM database.
• Maintain a polite, empathetic, and professional tone.

Responsibilities

• Answer incoming customer calls professionally and courteously.
• Troubleshoot issues and provide accurate solutions to inquiries.
• Document customer interactions accurately in the database/CRM system.
• Maintain a polite, empathetic, and professional tone at all times.

Skills

Customer service

Communication

Tools

CRM system

Job description

Synlink Recruitment Outsourcing Co. Inc.

Job Description

Employee Recognition and Rewards

Government Mandated Benefits

Insurance Health & Wellness

HMO

Answer incoming customer calls and handle inquiries professionally.

Troubleshoot issues, provide accurate solutions, and guide customers through processes.

Document customer interactions accurately in the database system.

Maintain a polite, empathetic, and professional tone at all times.

Recruitment Sourcing Associate Synlink Recruitment Outsourcing Co. Inc.