Call Center Agent

Work-1 Manpower Recruitment Services; Marikina; On-site; PHP 279,000 - 391,000; Full time

Job summary

Work-1 Manpower Recruitment Services is seeking a Call Center Agent for on-site work in Marikina. No experience required; a diploma is preferred. You will answer calls, assist customers, and maintain records.

This role emphasizes customer service, clear communication, and the ability to multitask in a fast-paced environment. Flexible shifts including evenings and weekends are expected, making it suitable for candidates seeking steady full-time work in Metro Manila.

Qualifications

• Excellent communication skills, both verbal and written.
• Ability to handle high call volumes with professionalism and patience.
• Flexibility to work various shifts, including evenings and weekends.
• Strong customer-focused mindset.

Responsibilities

• Provide exceptional customer service by answering incoming calls and resolving inquiries efficiently.
• Maintain accurate records of customer interactions and transactions.
• Follow call scripts and guidelines to ensure quality service.
• Identify and escalate issues to the appropriate departments as necessary.
• Participate in training sessions to improve product knowledge and service skills.

Skills

Customer service

Communication skills

Multitasking

Problem-solving

Patience

Education

Diploma

Job description

On-site - Marikina No Exp Required Diploma Full-time

Job Description

Professional Development

Job Training, Professional Development

Description

• Provide exceptional customer service by answering incoming calls and resolving inquiries efficiently.
• Maintain accurate records of customer interactions and transactions.
• Follow call scripts and guidelines to ensure consistent quality of service.
• Identify and escape issues to the appropriate departments as necessary.
• Participate in training sessions to improve product knowledge and customer service skills.

Requirements

• Job Title: Call Center Agent
• Job Function: Customer Service and Support
• Responsibilities and Duties: Ability to handle high call volumes with professionalism and patience.
• Working Conditions: Flexibility to work various shifts, including evenings and weekends.
• Qualities and Traits: Excellent communication skills, both verbal and written, with a strong customer-focused mindset.
• Qualities and Traits: Ability to multitask and work in a fast-paced environment.
• Qualities and Traits: Strong problem-solving skills with a positive attitude.

Working Location

2nd Floor of the Bluewave Strip Mall, Sumulong Hwy, Marikina, 1800 Metro Manila, Philippines