Call Center Agent

mc2- ABXP; Lapu-Lapu; On-site; PHP 223,200 - 334,800; Full time

Job summary

A local call center in Lapu-Lapu is seeking customer service representatives. You will handle inbound and outbound calls, provide information, resolve issues, and ensure customer satisfaction. Ideal candidates possess excellent communication and interpersonal skills, flexibility to work in shifts, and a high school diploma or equivalent. This is an on-site position with high/senior high school contract.

Qualifications

• Ability to handle high-stress situations calmly.
• Flexibility to work in shifts, including weekends and holidays.

Responsibilities

• Handle inbound and/or outbound customer calls to provide information.
• Resolve issues and ensure customer satisfaction.
• Respond to inquiries and process requests.

Skills

Excellent communication

Interpersonal skills

Problem-solving

Multitasking abilities

Proficiency in computer systems

Education

High school diploma or equivalent

Tools

CRM tools

Job description

On-site - Lapu-Lapu No Exp Required High/Senior High School Contract

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Job Description

Government Mandated Benefits

Handle inbound and/or outbound customer calls to provide information, resolve issues, and ensure customer satisfaction. Duties include responding to inquiries, processing requests, troubleshooting problems, and maintaining accurate records of interactions.

Excellent communication and interpersonal skills.

Strong problem-solving and multitasking abilities.

Proficiency in computer systems and CRM tools.

Ability to handle high-stress situations calmly.

High school diploma or equivalent; some roles may require previous customer service experience.

Flexibility to work in shifts, including weekends and holidays.

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