Call Center Agent

Kaizen Power BPO Services; Davao del Sur; On-site; PHP 223,200 - 279,000; Full time

Job summary

A leading BPO company in the Philippines is seeking Customer Support Representatives to handle inbound calls, resolve customer issues, and manage data entry tasks. Candidates must have strong communication skills and technical proficiency with CRM systems. This role offers an opportunity to work in a dynamic environment, focusing on excellent customer service.

Qualifications

• Ability to answer inbound calls and address customer inquiries.
• Comfort with using call center software and CRM systems.
• Capable of identifying customer issues and providing effective solutions.

Responsibilities

• Answer inbound calls and resolve customer issues.
• Accurately record customer interactions in the CRM system.
• Handle complaints and escalate complex concerns.

Skills

Strong Communication Skills

Problem-Solving Abilities

Technical Proficiency

Job description

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Job Description

• Customer Support: Answer inbound calls, address customer inquiries, resolve issues, and provide product or service information.
• Data Entry & Documentation: Accurately record customer interactions and update account details in the company’s CRM system.
• Problem Resolution: Handle complaints, troubleshoot issues, and escalate complex concerns to supervisors or appropriate departments when necessary.
• Strong Communication Skills: Ability to speak clearly, listen actively, and convey information effectively to customers.
• Problem-Solving Abilities: Capable of identifying customer issues and providing quick, effective solutions.
• Technical Proficiency: Comfort with using call center software, CRM systems, and other communication tools to manage customer interactions.

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