Call Center Agent

EasyTalk Language School; Cebu City; Presencial; PHP 201.000 - 279.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Office in Cebu

Descripción de la vacante

EasyTalk Language School in Cebu City is seeking a customer service representative to assist customers via phone, email, or chat. You will provide accurate information about products, services, and company policies while resolving inquiries promptly.

The role requires college-level studies with strong verbal and written communication skills and a customer‑oriented, solution‑driven mindset. Office-based in Cebu, Monday–Friday day shift; prior CS experience is a plus but not required.

Formación

• College graduate or college level.
• Good verbal and written communication skills.
• Customer-oriented with strong problem-solving skills.
• Basic computer skills.
• Willing to work Monday to Friday, day shift.
• Willing to work in an office-based setup in Cebu.
• Previous customer service experience is an advantage but not required.

Responsabilidades

• Assist customers with inquiries through phone, email, or chat.
• Provide accurate information about products, services, and company policies.
• Resolve customer concerns professionally and efficiently.
• Document customer interactions and update customer records.
• Escalate complex concerns to the appropriate department when necessary.
• Perform other customer service-related tasks as assigned.

Conocimientos

Communication skills

Customer-oriented

Problem-solving

Basic computer skills

Educación

College degree

Descripción del empleo

About the role

Assist customers with inquiries, concerns, and requests through phone, email, or chat. Provide accurate information about products, services, and company policies. Resolve customer concerns professionally and efficiently.

Key responsibilities

• Assist customers with inquiries, concerns, and requests through phone, email, or chat
• Provide accurate information about products, services, and company policies
• Resolve customer concerns professionally and efficiently
• Maintain a positive and helpful attitude when assisting customers
• Document customer interactions and update customer records
• Escalate complex concerns to the appropriate department when necessary
• Perform other customer service-related tasks as assigned

About you

• College graduate or college level
• Good verbal and written communication skills
• Customer-oriented with strong problem-solving skills
• Basic computer skills
• Willing to work Monday to Friday, day shift
• Willing to work in an office-based setup in Cebu
• Previous customer service experience is an advantage but not required