Cafe Operations Leader | Drive Sales & Service Excellence

Table Group Inc.; San Juan; On-site; PHP 391,000 - 580,000; Full time

Job summary

Table Group Inc. is seeking a Restaurant Manager to oversee a CBTL store in La Union, Philippines. You will lead a cafe team, ensure product quality, drive sales, and manage daily operations to meet profitability targets.

The role requires 2–3 years in restaurant operations and 1–2 years in a supervisory capacity, with strong knowledge of food safety and inventory control. Shifts, weekends, and holidays are expected.

Qualifications

• Bachelor's degree in Business Administration, Hospitality Management, Hotel and Restaurant Management, or a related field.
• 2–3 years of experience in restaurant, café, or food service operations.
• 1–2 years of supervisory or managerial experience.
• Experience managing a team in a high-volume restaurant or café environment is an advantage.
• Strong knowledge of food safety, sanitation, inventory management, and restaurant operations.
• Demonstrated experience in achieving sales targets and managing store profitability.
• Willingness to work on shifting schedules, weekends, and holidays

Responsibilities

• Oversee daily café operations, ensuring smooth store opening, closing, and shift transitions.
• Ensure consistent implementation of CBTL operational procedures, service standards, and brand guidelines.
• Monitor product preparation, beverage quality, food presentation, cleanliness, and store ambiance.
• Ensure compliance with food safety, sanitation, occupational safety, and government regulations.
• Manage inventory levels, stock replenishment, ordering, and product wastage.
• Conduct regular store inspections and implement corrective actions for operational gaps.
• Drive achievement of monthly and annual sales targets.
• Monitor store performance through sales reports, transaction volume, average transaction value, and product mix.
• Develop strategies to increase store traffic, upselling, cross-selling, and customer retention.
• Monitor controllable expenses, labor costs, and cost of goods sold.
• Analyze business performance and recommend initiatives to improve store profitability.
• Lead, supervise, and motivate Baristas, Shift Supervisors, and other store personnel.
• Manage manpower planning, scheduling, attendance, and productivity.
• Conduct performance evaluations, coaching sessions, and employee development activities.
• Identify high-potential employees and prepare succession plans for key store positions.
• Address employee concerns, conflicts, and performance issues.
• Collaborate with HR in recruitment, onboarding, retention, and employee engagement initiatives.
• Ensure customers receive excellent, consistent, and personalized service.
• Handle customer complaints and escalations professionally.
• Implement service recovery strategies to maintain customer satisfaction.
• Promote a customer-centric culture among all store employees.
• Monitor customer feedback and identify opportunities to improve the café experience.
• Prepare and submit regular store performance reports.
• Coordinate with Area Managers and relevant departments regarding operational concerns and business initiatives.
• Implement company-wide promotions, marketing campaigns, and new product launches.
• Ensure timely completion of administrative requirements and operational documentation.

Skills

People management

Customer service

Sales strategy

Operations management

Education

Bachelor's degree in Business Administration, Hospitality Management, Hotel and Restaurant Management, or related field

Job description

Table Group Inc. is seeking a Restaurant Manager to oversee a CBTL store in La Union, Philippines. You will lead a cafe team, ensure product quality, drive sales, and manage daily operations to meet profitability targets.

The role requires 2–3 years in restaurant operations and 1–2 years in a supervisory capacity, with strong knowledge of food safety and inventory control. Shifts, weekends, and holidays are expected.