Cafe Store Manager: Lead Service, Sales & Team

Table Group Inc.; Batangas City; In loco; PHP 279.000 - 446.000; Tempo pieno

Descrizione del lavoro

Table Group Inc. is hiring a Restaurant Manager for CBTL in Batangas City. The role oversees daily café operations, ensures service standards, and drives sales while maintaining product quality and a welcoming customer experience.

You will lead Baristas and shift supervisors, manage scheduling, training, and performance, and collaborate with HR on recruitment and engagement initiatives. Location: Pastor Village, Batangas City.

Competenze

• Bachelor's degree in Business Administration, Hospitality Management, Hotel and Restaurant Management, or a related field.
• At least 3–5 years of experience in restaurant, café, or food service operations.
• At least 1–2 years of experience in a supervisory or managerial capacity.
• Experience managing a team in a high-volume restaurant or café environment is an advantage.
• Strong knowledge of food safety, sanitation, inventory management, and restaurant operations.
• Demonstrated experience in achieving sales targets and managing store profitability.
• Willingness to work on shifting schedules, weekends, and holidays

Mansioni

• Oversee daily café operations, ensuring smooth and efficient store opening, closing, and shift transitions.
• Ensure consistent implementation of CBTL operational procedures, service standards, and brand guidelines.
• Monitor product preparation, beverage quality, food presentation, cleanliness, and store ambiance.
• Ensure compliance with food safety, sanitation, occupational safety, and government regulations.
• Manage inventory levels, stock replenishment, ordering, and product wastage.
• Conduct regular store inspections and implement corrective actions for operational gaps.
• Drive achievement of monthly and annual sales targets.
• Monitor store performance through sales reports, transaction volume, average transaction value, and product mix.
• Develop strategies to increase store traffic, upselling, cross-selling, and customer retention.
• Monitor controllable expenses, labor costs, and cost of goods sold.
• Analyze business performance and recommend initiatives to improve store profitability.
• Lead, supervise, and motivate Baristas, Shift Supervisors, and other store personnel.
• Manage manpower planning, scheduling, attendance, and productivity.
• Conduct performance evaluations, coaching sessions, and employee development activities.
• Identify high-potential employees and prepare succession plans for key store positions.
• Address employee concerns, conflicts, and performance issues.
• Collaborate with HR in recruitment, onboarding, retention, and employee engagement initiatives.
• Ensure customers receive excellent, consistent, and personalized service.
• Handle customer complaints and escalations professionally.
• Implement service recovery strategies to maintain customer satisfaction.
• Promote a customer-centric culture among all store employees.
• Monitor customer feedback and identify opportunities to improve the café experience.
• Prepare and submit regular store performance reports.
• Coordinate with Area Managers and relevant departments regarding operational concerns and business initiatives.
• Implement company-wide promotions, marketing campaigns, and new product launches.
• Ensure timely completion of administrative requirements and operational documentation.

Conoscenze

Operations management

People management

Sales targets

Customer service

Food safety knowledge

Formazione

Business/Hospitality degree

Descrizione del lavoro

Table Group Inc. is hiring a Restaurant Manager for CBTL in Batangas City. The role oversees daily café operations, ensures service standards, and drives sales while maintaining product quality and a welcoming customer experience.

You will lead Baristas and shift supervisors, manage scheduling, training, and performance, and collaborate with HR on recruitment and engagement initiatives. Location: Pastor Village, Batangas City.