Business System Analyst

Relay Human Cloud; Makati; On-site; PHP 400,000 - 700,000; Full time

Benefits offered by this job

Competitive salary

Job summary

Relay Human Cloud is seeking a seasoned Business/Systems Analyst to own requirements, documentation, testing, training, and change management from its Makati, Philippines operations. You will document current and future workflows, define acceptance criteria, and track decisions and UAT sign-off while leading training and change initiatives.

The role requires 4–7 years in data analytics, SQL/BI familiarity, and on-site night-shift availability (9:00 PM start).

Qualifications

• 4–7 years as a business or systems analyst on data/analytics initiatives.
• Experience with requirements, UAT, training, and change management.
• Bachelor's degree in business, information systems, or a related field.
• Willingness to work onsite during night shift hours (9:00 PM–11:00 PM start).

Responsibilities

• Document current and future workflows and requirements.
• Define acceptance criteria and metric logic.
• Track assumptions, decisions, dependencies and UAT sign-off.
• Lead testing, training and change management.
• Maintain shared delivery documentation.

Skills

Requirements gathering

UAT

Training delivery

Change management

Documentation

SQL

BI tools

Communication

Delivery tracking

Education

Bachelor's degree in business/IS

Tools

Sigma

Power BI

Monday.com

Job description

The bridge between business and delivery — owning requirements, documentation, testing, training, and change management.

Key Responsibilities

• Document current and future workflows and requirements.
• Define acceptance criteria and metric logic.
• Track assumptions, decisions, dependencies and UAT sign-off.
• Lead testing, training and change management.
• Maintain shared delivery documentation.

Requirements

• 4–7 years as a business or systems analyst on data/analytics initiatives.
• Experience with requirements, UAT, training, and change management.
• Bachelor's degree in business, information systems, or a related field.
• Willingness to work onsite during night shift hours (between 9:00 PM – 11:00 PM start time).

Technical and Tool Familiarity

• Requirements and documentation practices and tooling.
• SQL and BI familiarity (Sigma, Power BI).
• Test management and UAT practices.
• Delivery tracking (e.g., Monday.com).
• Exceptional written and verbal communication.
• Rigorous and organized; nothing falls through the cracks.
• Bridges business and technical language.
• Comfortable facilitating UAT and training.
• Takes ownership of clarity.

Decision Authority

• Owns: requirements record, decision log, training materials.
• Shares: metric logic (with the Analytics Engineer), scope (with the Product Owner).
• Escalates: unresolved requirements or sign-off risks to the Product Owner.

Why Join Us?

• Competitive salary and benefits
• Dynamic, supportive, and collaborative work environment
• Exposure to global operations and US-based stakeholders