Business System Analyst III

Arch Global Services Philippines; Manila; On-site; PHP 480,000 - 760,000; Full time

Job summary

Arch Global Services Philippines invites an experienced Business Systems Analyst to collaborate with digital product managers, business system owners and users to translate business requests into specifications that guide design, coding and testing of complex software and data warehouse solutions in our organization.

You will lead or support end-to-end testing, write clear user stories, define acceptance criteria, maintain product documentation, and act as a subject-matter expert across teams to

Qualifications

• Bachelor's degree in computer science or related field required.
• 3-6 years experience as BA/BSA or similar role preferred.
• Experience in Agile software development and working with DPMs and stakeholders preferred.
• Knowledge of Insurance domain and ability to translate business needs into technical specs.

Responsibilities

• Collaborate with business users, DPMs, and stakeholders to capture and refine requirements.
• Write user stories and acceptance criteria; ensure INVEST and DOR compliance.
• Coordinate with QA to document bugs and ensure proper test coverage.
• Lead end-to-end/integration testing and plan test activities.
• Maintain product and system documentation in Confluence, Miro, and related tools.
• Serve as SME for the product area across teams.

Skills

Analytical thinking

Problem solving

Organizational skills

Agile / Product Owner experience

SQL

PowerBI

Test planning

Test automation knowledge

Customer service skills

English communication

Education

Bachelor's degree in computer science or related field

Experience as BA/BSA 3-6 years

Job description

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility.

Job Description

The Business Systems Analyst is responsible for collaborating with the digital product managers (DPM), business system owners, and users to capture the right business requests and accurately translating them to specifications that aid design, coding and testing of complex software and/or data warehouse applications within the organization.

Tasks / Responsibilities

• Works with the business users and DPM/Proxy DPM to accurately capture all stakeholder requests and translate them into system specifications. Writes user stories based on the epics or larger scope stories created by the DPM/Proxy DPM. Meets INVEST and DOR criteria for stories. Works with the Sprint team on breaking stories down into smaller vertical slices.
• Identifies and captures Acceptance Criteria for user stories. Works with the testers to ensure that all software components are tested adequately. Reviews test cases in Test Rails, collaborates with Developers and Testers on the right number of tests, types of tests applicable for the story, and the story DOD. Accepts the story on behalf of the DPM/Proxy DPM, confirms it meets the DOD.
• Collaborates with QA on documenting bugs found in non-production environments, captures them in Jira, meets DOR for bugs. Helps PDM/Proxy DPM prioritize non-prod bugs and issues, based on potential Production impact.
• Assists Support group with identifying DOR for Production bugs.
• Leads the end-to-end/integration testing, assists DPM in planning of the test effort. Collaborates with the business users/SMEs/stakeholders on the use cases and test cases.
• Maintains product and system documentation in Confluence, Miro, and other tools. Collaborates with BPMs, analyzes, maps, and communicates current state and future state business processes.
• Continuously builds relationships with business users (key and designated stakeholders, business users, BPMs), obtains and grows knowledge about the business process. Serves as an SME on the Product Team.
• Leads or assists DPM/Proxy DPM in sprint ceremonies like backlog refinement and sprint review/demo.
• Assists DPM/Proxy DPM in providing Release notes with a specific use case, screen shots, detail on the changes, etc.
• Be the SME for the application area your team owns. Have deep understanding of the current workflow, rules, dependencies, potential impacted areas. Always continue learning your application, understanding new features being developed, be the gatekeeper of consistency and cohesiveness across screens, actions, data, etc.
• Speak the Business language. Understand and be able to articulate the business process from the user’s standpoint. Remember, they are not limited to our application, their process involves multiple systems, as well as manual components (excel, email, verbal communication). Build relationships with users and business SMEs, keep learning from them - shadow, ask for their training documents.
• Create and maintain documentation, take initiative, refer other team members to your documents.
• Write great user stories - small, concise, well defined, with just enough details. Refine and break them down with the team, be the champion of the vertical story split.
• Be the gatekeeper of quality on the team. Create Acceptance criteria, help QA understand the system’s expected behavior. Review the test cases in Test Rails, help QA find a way to figure out the system’s actual behavior and make sure it matches the AC. Create plans for end-to-end testing, document use cases, help QA plan. Decide what needs to be automated as part of the regression test suite.

Requirements

• Excellent analytical, problem solving and organizational skills.
• Ability to learn new business concepts and technology.
• Experience in Agile software development as a Product Owner or similar role.
• Knowledge of Insurance business domain - prior experience or training on the job
• Knowledge in SQL, PowerBI, Test Plan creation and management, Test automation principles are a plus.
• Strong customer service skills to provide end user/business owner systems support.
• Excellent communication skills:
• Ability clearly speak and understand the English language.
• Excellent command of the English language, i.e. Ability to write and understand the written documents, email and other forms of electronic communications.
• Ability to discuss, articulate and simplify technology to non-technical people.

Education and Experience

• Required knowledge & skills would typically be acquired through a bachelor’s degree in computer science or related field.
• Experienced BA/BSA with at least 3-6 years

10400 Arch Global Services (Philippines) Inc.