Business Support Specialist (HR Shared Services Experience)

Comrise Technology; Taguig; On-site; PHP 402,000 - 670,000; Full time

Job summary

Comrise Technology is seeking an HR Shared Services professional to manage day-to-day GHRS operations, maintain employee records, and support HR systems. The role emphasizes process adherence, privacy, and continuous improvement.

You will participate in HR and office-wide projects, collaborate with the HR team, and ensure accurate data entry across trackers and records. A strong communicator with team-oriented mindset is essential.

Qualifications

• Bachelor's degree required.
• HR Shared Services experience preferred.
• Strong written and verbal communication skills.
• Ability to plan and prioritize workload.
• Flexible and adaptable to changes.
• Ability to work independently and in a team.
• Proficient with Excel and Word.

Responsibilities

• Perform day-to-day GHRS operations and ensure SLA adherence.
• Administer ServiceCentral resolutions and HR systems support.
• Maintain accurate employee records and personal files.
• Participate in ad hoc HR and office-wide projects.
• Follow GHRS processes and drive efficiency improvements.
• Identify opportunities to improve team efficiency with leadership.
• Ensure data accuracy and privacy of employee information.
• Monitor team tasks and accurately track completion.
• Develop HR process mapping and design improvements.

Skills

Communication skills

Planning & prioritization

Teamwork

Customer care

Self-motivation

Flexibility

Education

Bachelor's Degree

Tools

Excel

Word

Job description

The Role

• Perform day-to-day GHRS operations, functions and duties ensuring adherence to service level standards and metrics
• Administer ServiceCentral resolutions based on assigned access and other HR systems-related support
• Assists with maintaining accurate employee records including associate personal files
• Participate in ad hoc projects pertains to Human Resources and/or office-wide issues
• Follow the defined processes in GHRS. Cooperate on focused process efficiency, monitoring of workload and the implementation of the improvement projects
• Identify the potential for better team efficiencies and agree with the leader on their implementation
• Fully responsible for keeping employee data accuracy and privacy
• Facilitate monitoring of team's tasks and accurate entry of completion in trackers
• Sharpen expertise and deep knowledge of the HR issues to gain credibility in different areas
• Enrich the processes and the value added services for the internal customer
• Facilitate professional excellence through quality delivery of GHRS tasks, expertise in the process mapping and the process designing.

The Requirements:

• Bachelor's Degree
• HR Shared Services experience preferred.
• Strong written and verbal communication skills.
• Ability to plan and prioritize workload.
• Ability to use own initiative but work under instruction as required.
• Ability to work as part of a team and alone with a can do attitude.
• Maintain good working relationships with colleagues across HR.
• Ability to provide a high standards of customer care.
• Methodical and organized
• Quick Learner and self-motivated.
• Flexible and adaptable to changes.
• Working knowledge of Excel and Word will be preferred.
• Willing to be assigned on rotating shift and in North America hours.