HR Shared Services Associate (Night Shift)

Comrise; Taguig; Hybrid; PHP 360,000 - 480,000; Part time

Job summary

Comrise is seeking a GHRS Operations professional to manage day-to-day HR Shared Services functions with strict SLA adherence. You will administer ServiceCentral resolutions and help maintain accurate employee records while supporting HR systems-related tasks.

The role involves participating in HR projects, improving processes, and ensuring data accuracy and privacy. The position is hybrid with US night shift hours and an initial 6-month contract.

Qualifications

• Bachelor's Degree in Psychology, Human Resource or other related field.
• At least 1 year of Human Resource experience / HR Shared Services experience preferred.
• Strong written and verbal communication skills.
• Willing to be assigned on North America hours. (US Night Shift)

Responsibilities

• Perform day-to-day GHRS operations, functions and duties ensuring adherence to service level standards and metrics
• Administer ServiceCentral resolutions based on assigned access and other HR systems-related support
• Assists with maintaining accurate employee records including associate personal files
• Participate in ad hoc projects pertains to Human Resources and/or office-wide issues
• Follow the defined processes in GHRS. Cooperate on focused process efficiency, monitoring of workload and the implementation of the improvement projects
• Identify the potential for better team efficiencies and agree with the leader on their implementation
• Fully responsible for keeping employee data accuracy and privacy
• Facilitate monitoring of team’s tasks and accurate entry of completion in trackers
• Sharpen expertise and deep knowledge of the HR issues to gain credibility in different areas
• Enrich the processes and the value added services for the internal customer
• Facilitate professional excellence through quality delivery of GHRS tasks, expertise in the process mapping and the process designing.

Job description

Provides centralized human resource services spanning payroll, benefits, learning, talent, total rewards and other transactions. Ensures efficiency of service center operations, technology, and transaction processes. Establishes standards and procedures for handling employee questions, transactions, and administration of human resource programs. Coordinates services with human resource information systems, human resource program managers, and technology specialists.

About the Role

• Perform day-to-day GHRS operations, functions and duties ensuring adherence to service level standards and metrics
• Administer ServiceCentral resolutions based on assigned access and other HR systems-related support
• Assists with maintaining accurate employee records including associate personal files
• Participate in ad hoc projects pertains to Human Resources and/or office-wide issues
• Follow the defined processes in GHRS. Cooperate on focused process efficiency, monitoring of workload and the implementation of the improvement projects
• Identify the potential for better team efficiencies and agree with the leader on their implementation
• Fully responsible for keeping employee data accuracy and privacy
• Facilitate monitoring of team’s tasks and accurate entry of completion in trackers
• Sharpen expertise and deep knowledge of the HR issues to gain credibility in different areas
• Enrich the processes and the value added services for the internal customer
• Facilitate professional excellence through quality delivery of GHRS tasks, expertise in the process mapping and the process designing.

Responsibilities

• Perform day-to-day GHRS operations, functions and duties ensuring adherence to service level standards and metrics
• Administer ServiceCentral resolutions based on assigned access and other HR systems-related support
• Assists with maintaining accurate employee records including associate personal files
• Participate in ad hoc projects pertains to Human Resources and/or office-wide issues
• Follow the defined processes in GHRS. Cooperate on focused process efficiency, monitoring of workload and the implementation of the improvement projects
• Identify the potential for better team efficiencies and agree with the leader on their implementation
• Fully responsible for keeping employee data accuracy and privacy
• Facilitate monitoring of team’s tasks and accurate entry of completion in trackers
• Sharpen expertise and deep knowledge of the HR issues to gain credibility in different areas
• Enrich the processes and the value added services for the internal customer
• Facilitate professional excellence through quality delivery of GHRS tasks, expertise in the process mapping and the process designing.

Qualifications

• Bachelor's Degree in Psychology, Human Resource or other related field
• At least 1 year of Human Resource experience / HR Shared Services experience preferred
• Strong written and verbal communication skills.
• Willing to be assigned on North America hours. (US Night Shift)

About the Work Setup, Shift and Contract:

• Work Setup and Shift: Hybrid in BGC (1x/week), US Night Shift schedule
• Contract: 6 mos initial contract (extendable or can be converted to permanent role depending on performance and/or business needs)