Business Process Excellence Analyst

Comrise; Taguig; On-site; PHP 600,000 - 900,000; Full time

Job summary

Comrise is seeking a Process Documentation and Improvement specialist to document current-state processes, map workflows, and develop SOPs. You will collaborate with global and regional teams to standardize practices and enable scalable operations.

The role focuses on capturing stakeholder requirements, maintaining process repositories, and contributing to transformation initiatives that improve efficiency and service delivery.

Qualifications

• Experience documenting business processes and value streams.
• Ability to interview stakeholders, extract requirements, and translate into actionable documents.
• Familiarity with SOPs, playbooks, and standard operating procedures development.

Responsibilities

• Document current-state processes via interviews, workshops, and discovery sessions.
• Create and maintain process maps, SOPs, playbooks, and work instructions.
• Identify gaps, risks, dependencies, and opportunities for standardization.
• Support design of future-state processes aligned with goals and operations.
• Maintain repositories and ensure documentation stays up to date.

Skills

Process mapping

Stakeholder interviews

SOP development

Continuous improvement

Tools

Process mapping software

Data analysis tools

Job description

Process Documentation and Standardization

• Document current-state business processes through stakeholder interviews, workshops, and
• discovery sessions.
• Create and maintain process maps, SOPs, playbooks, work instructions, and other operational
• documentation.
• Identify process gaps, risks, dependencies, and opportunities for standardization.
• Support the design of future-state processes aligned with business and operational goals.
• Maintain process repositories and ensure documentation remains accurate and up to date.

Continuous Improvement and Transformation

• Support operational excellence initiatives that improve efficiency, quality, compliance, and
• Participate in process improvement projects and structured problem-solving activities.
• Identify opportunities to reduce waste, streamline work, and improve service delivery.
• Help implement best practices, operational controls, and quality standards across teams.
• Contribute to transformation programs that support organizational growth and scalability.

Metrics and Operational Insights

• Develop and maintain operational metrics, dashboards, and performance reporting.
• Analyze process and operational data to identify trends, issues, and improvement opportunities.
• Track initiative progress and measure business impact.
• Provide insights and recommendations to support decision-making.

Stakeholder Partnership and Change Adoption

• Partner with global and regional teams, business leaders, subject matter experts, and service