Process Improvement Expert

PM Consulting; Pasay; On-site; PHP 400,000 - 700,000; Full time

Job summary

PM Consulting in the Philippines is seeking a Process Improvement Specialist to design, document, and standardize business processes, creating process maps, SOPs, and playbooks to boost consistency, efficiency, and quality.

You will translate improvement initiatives into practical process changes, drive adoption, and partner with cross-functional teams to ensure processes are practical, compliant, and data-driven.

Qualifications

• 3–4 years in process improvement, process design, or SOP development.
• Strong mapping, documentation, and standardization abilities.
• Knowledge of Lean/Six Sigma or similar methodologies.
• Experience with Power Automate and Power BI is preferred.
• Excellent analytical and stakeholder management skills.

Responsibilities

• Design and document end-to-end processes, SOPs, and process maps.
• Standardize processes to reduce errors and variation.
• Support continuous improvement and translate recommendations into changes.
• Manage process updates with approvals and adoption checks.
• Ensure quality, compliance, and data integrity.
• Identify opportunities for automation and self-service.
• Support process adoption through training and stakeholder engagement.
• Collaborate with cross-functional teams to ensure practical implementation.

Skills

Process mapping

Documentation

Stakeholder management

Cross-functional collaboration

Analytical thinking

Communication

Change management

Tools

Microsoft Power Automate

Power BI

Job description

Process Improvement Specialist

We are looking for a Process Improvement Specialist to design, document, and standardize business processes to improve consistency, efficiency, and quality. The role will create process maps, SOPs, and playbooks, translate improvement initiatives into practical process changes, and help ensure new processes are properly implemented and adopted.

Key Responsibilities:

• Design and document end-to-end processes, SOPs, work instructions, and process maps.
• Standardize and simplify processes to reduce errors, rework, and process variation.
• Support continuous improvement initiatives and translate recommendations into sustainable process changes.
• Manage process updates through proper documentation, risk assessment, approvals, and adoption checks.
• Ensure processes maintain quality, compliance, and data integrity.
• Identify opportunities for automation and self-service solutions.
• Support process adoption through training, guidance, and stakeholder engagement.
• Partner with cross-functional teams to ensure processes are practical and consistently implemented.

Qualifications:

• Minimum 3 - 4 years of experience in process improvement, process design, business process re-engineering, or SOP development.
• Strong process mapping, documentation, and standardization skills.
• Knowledge of Lean/Six Sigma or other continuous improvement methodologies.
• Experience with Microsoft Power Automate and Power BI is preferred/required.
• Strong analytical, communication, and stakeholder management skills.
• Ability to work in a fast-paced, cross-functional environment.