Service Management Senior Associate

Ivoclar Vivadent; Philippines; Hybrid; PHP 420,000 - 660,000; Full time

Benefits offered by this job

Hybrid setup

HMO coverage upon hire

Global company

Job summary

Ivoclar Vivadent in the Philippines is seeking a Business Process Analyst to analyze, map, document, and improve business processes to boost efficiency and support organizational goals. This role partners with stakeholders to understand current workflows, identify improvement opportunities, and document requirements that drive standardization and continuous improvement.

Hybrid work setup with onsite and remote collaboration, requiring a bachelor's degree and 2–3 years of related experience.

Qualifications

• Bachelor’s degree in Business Administration, Industrial Engineering, IT, Management, or related field.
• 2–3 years of experience in process mapping, documentation, business analysis, or process improvement.
• Strong knowledge of process mapping tools (Visio, Lucidchart, Bizagi, or similar).

Responsibilities

• Conduct process mapping and workflow documentation for existing and future-state processes.
• Collaborate with stakeholders to gather requirements and understand business needs.
• Identify process gaps, bottlenecks, risks, and opportunities for improvement.
• Develop and maintain process documentation, SOPs, and related artifacts.
• Support process standardization, optimization, and continuous improvement initiatives.
• Analyze process performance data and provide recommendations to improve efficiency and effectiveness.
• Facilitate process reviews, workshops, and stakeholder discussions as needed.
• Ensure process documentation is accurate, current, and aligned with business objectives.

Skills

Process mapping

Process docs

Business analysis

Stakeholder management

Office suite

Visio/Lucidchart

Education

Bachelor's degree in Business Administration, Industrial Engineering, IT, Management, or related field

Tools

Visio

Lucidchart

Bizagi

Job description

Bring innovation to life

The Business Process Analyst is responsible for analyzing, mapping, documenting, and improving business processes to enhance operational efficiency and support organizational goals. This role partners with stakeholders to understand current workflows, identify improvement opportunities, document process requirements, and recommend solutions that drive standardization and continuous improvement.

is responsible for analyzing, mapping, documenting, and improving business processes to enhance operational efficiency and support organizational goals. This role partners with stakeholders to understand current workflows, identify improvement opportunities, document process requirements, and recommend solutions that drive standardization and continuous improvement.

Your role

• Conduct process mapping and workflow documentation for existing and future-state processes.
• Collaborate with stakeholders to gather requirements and understand business needs.
• Identify process gaps, bottlenecks, risks, and opportunities for improvement.
• Develop and maintain process documentation, SOPs, and related artifacts.
• Support process standardization, optimization, and continuous improvement initiatives.
• Analyze process performance data and provide recommendations to improve efficiency and effectiveness.
• Facilitate process reviews, workshops, and stakeholder discussions as needed.
• Ensure process documentation is accurate, current, and aligned with business objectives.

Your profile

• Bachelor's degree in Business Administration, Industrial Engineering, Information Technology, Management, or a related field.At least
• 2-3 years of experience in process mapping, process documentation, business analysis, or process improvement.
• Strong knowledge of process mapping methodologies and tools (e.g., Visio, Lucidchart, Bizagi, or similar).
• Experience in documenting workflows, SOPs, policies, and business requirements.Strong analytical, problem-solving, and organizational skills.
• Excellent communication and stakeholder management skills, with the ability to facilitate discussions and gather requirements.
• Proficiency in Microsoft Office applications, particularly Excel, PowerPoint, and Visio.
• Experience in Lean, Six Sigma, Continuous Improvement, or Business Process Management (BPM) is an advantage.
• Ability to manage multiple projects and work effectively in a cross-functional environment.

What we offer

• Hybrid Set Up (2x Onsite & 3x WFH)
• HMO Coverage Upon Hire
• A global, purpose-driven company with 3,700 employees.
• A culture of innovation and collaboration.
• Learning and development tailored to your growth.
• Attractive benefits.