Process Improvement Expert

Our Clients; Pasay; On-site; PHP 600,000 - 900,000; Full time

Job summary

Our Clients in the Philippines is seeking a Process Improvement Specialist to design, document, and standardize business processes to improve consistency, efficiency, and quality. You will create process maps, SOPs, and playbooks, translate improvements into practical changes, and drive adoption across cross-functional teams.

This role requires strong analytical skills, familiarity with Lean/Six Sigma, and experience with Power Automate and Power BI to automate and measure impact.

Qualifications

• 3–4 years in process improvement or SOP development.
• Strong process mapping, documentation, and standardization.
• Lean/Six Sigma or continuous improvement knowledge.
• Power Automate and Power BI experience preferred/required.
• Strong analytical, communication, and stakeholder management skills.
• Able to work in a fast-paced, cross-functional environment.

Responsibilities

• Design and document end-to-end processes, SOPs, work instructions, and process maps.
• Standardize and simplify processes to reduce errors, rework, and process variation.
• Support continuous improvement initiatives and translate recommendations into sustainable process changes.
• Manage process updates through proper documentation, risk assessment, approvals, and adoption checks.
• Ensure processes maintain quality, compliance, and data integrity.
• Identify opportunities for automation and self-service solutions.
• Support process adoption through training, guidance, and stakeholder engagement.
• Partner with cross-functional teams to ensure processes are practical and consistently implemented.

Skills

Process improvement

Process design

SOP development

Process mapping

Documentation

Standardization

Lean/Six Sigma

Analytical

Communication

Stakeholder management

Cross-functional

Fast-paced

Tools

Power Automate

Power BI

Job description

Process Improvement Specialist

We are looking for a Process Improvement Specialist to design, document, and standardize business processes to improve consistency, efficiency, and quality. The role will create process maps, SOPs, and playbooks, translate improvement initiatives into practical process changes, and help ensure new processes are properly implemented and adopted.

Key Responsibilities:

• Design and document end-to-end processes, SOPs, work instructions, and process maps.
• Standardize and simplify processes to reduce errors, rework, and process variation.
• Support continuous improvement initiatives and translate recommendations into sustainable process changes.
• Manage process updates through proper documentation, risk assessment, approvals, and adoption checks.
• Ensure processes maintain quality, compliance, and data integrity.
• Identify opportunities for automation and self-service solutions.
• Support process adoption through training, guidance, and stakeholder engagement.
• Partner with cross-functional teams to ensure processes are practical and consistently implemented.

Qualifications:

• Minimum 3 - 4 years of experience in process improvement, process design, business process re-engineering, or SOP development.
• Strong process mapping, documentation, and standardization skills.
• Knowledge of Lean/Six Sigma or other continuous improvement methodologies.
• Experience with Microsoft Power Automate and Power BI is preferred/required.
• Strong analytical, communication, and stakeholder management skills.
• Ability to work in a fast-paced, cross-functional environment.