Process and Operations Specialist

Comrise; Taguig; On-site; PHP 350,000 - 600,000; Full time

Job summary

Comrise in Taguig is seeking a Process Documentation and Standardization professional. You will document current-state processes through stakeholder interviews, workshops, and discovery sessions.

You will create and maintain process maps, SOPs, playbooks, and work instructions, and identify gaps, risks, and opportunities for standardization.

You will support design of future-state processes, maintain repositories, and drive transformation programs that improve efficiency and service delivery.

Qualifications

• Document current-state processes through stakeholder interviews, workshops, and discovery sessions.
• Create and maintain process maps, SOPs, playbooks, work instructions, and other operational documentation.
• Identify process gaps, risks, dependencies, and opportunities for standardization.
• Support the design of future-state processes aligned with business and operational goals.
• Maintain process repositories and ensure documentation remains accurate and up to date.
• Support operational excellence initiatives that improve efficiency, quality, compliance, and service delivery.
• Participate in process improvement projects and structured problem-solving activities.
• Identify opportunities to reduce waste, streamline work, and improve service delivery.
• Help implement best practices, operational controls, and quality standards across teams.
• Contribute to transformation programs that support organizational growth and scalability.
• Partner with global and regional teams, business leaders, subject matter experts, and service.

Responsibilities

• Document current-state business processes through stakeholder interviews, workshops, and discovery sessions.
• Create and maintain process maps, SOPs, playbooks, work instructions, and other operational documentation.
• Identify process gaps, risks, dependencies, and opportunities for standardization.
• Support the design of future-state processes aligned with business and operational goals.
• Maintain process repositories and ensure documentation remains accurate and up to date.
• Support operational excellence initiatives that improve efficiency, quality, compliance, and service delivery.
• Participate in process improvement projects and structured problem-solving activities.
• Identify opportunities to reduce waste, streamline work, and improve service delivery.
• Help implement best practices, operational controls, and quality standards across teams.
• Contribute to transformation programs that support organizational growth and scalability.
• Partner with global and regional teams, business leaders, subject matter experts, and service.

Job description

Process Documentation and Standardization

• Document current-state business processes through stakeholder interviews, workshops, and
• discovery sessions.
• Create and maintain process maps, SOPs, playbooks, work instructions, and other operational
• documentation.
• Identify process gaps, risks, dependencies, and opportunities for standardization.
• Support the design of future-state processes aligned with business and operational goals.
• Maintain process repositories and ensure documentation remains accurate and up to date.

Continuous Improvement and Transformation

• Support operational excellence initiatives that improve efficiency, quality, compliance, and
• Participate in process improvement projects and structured problem-solving activities.
• Identify opportunities to reduce waste, streamline work, and improve service delivery.
• Help implement best practices, operational controls, and quality standards across teams.
• Contribute to transformation programs that support organizational growth and scalability.

Metrics and Operational Insights

• Develop and maintain operational metrics, dashboards, and performance reporting.
• Analyze process and operational data to identify trends, issues, and improvement opportunities.
• Track initiative progress and measure business impact.
• Provide insights and recommendations to support decision-making.

Stakeholder Partnership and Change Adoption

• Partner with global and regional teams, business leaders, subject matter experts, and service