Business Process and Systems Supervisor

Lotus Central Mall, Inc.; Imus; On-site; PHP 600,000 - 800,000; Full time

Job summary

Lotus Development is seeking a Business Process & Systems Supervisor to oversee the design, standardization, and continuous improvement of processes across our teams.

You will develop, document, and monitor SOPs, workflows, and system changes, ensuring consistency, control, and accountability in daily operations at Lotus Development. This role focuses on cross-functional coordination and process excellence to support Gather & Grow.

Qualifications

• Bachelor's degree in a related field and 3+ years in business process management
• Experience creating and implementing SOPs, workflows, and operational systems
• Strong understanding of process standardization, internal controls and governance
• Experience coordinating teams or supervising process implementation is an advantage
• Excellent documentation and analytical skills
• Strong communication and cross-functional coordination abilities
• Ability to enforce standards and drive accountability
• Familiarity with process mapping tools is a plus

Responsibilities

• Develop, document, and standardize business processes, workflows, and SOPs across departments
• Monitor process implementation and ensure adherence to standards
• Identify process gaps, inefficiencies, and improvement opportunities
• Coordinate with department leaders to resolve workflow issues
• Maintain accurate process documentation, version control, and approval records
• Monitor compliance with procedures and follow up on corrective actions
• Support system improvements and automation initiatives
• Prepare process performance reports and recommend improvements
• Guide teams in understanding and implementing updated processes

Skills

Analytical thinking

Documentation skills

Cross-functional coordination

Communication

Process standardization

Governance

Enforce standards

Education

Bachelor's degree in Business Administration, Industrial Engineering, Information Systems, or related field

Tools

Microsoft Office / Google Workspace

Process mapping tools

Job description

Why This Role Matters

At Lotus Development, we believe that strong systems create strong organizations.

We are looking for a Business Process & Systems Supervisor who can oversee the implementation, standardization, and continuous improvement of the processes that keep our teams aligned, efficient, and accountable.

Your work will help us maintain a structured and consistent organization where people can Gather & Grow.

Basic Qualifications

You don't need to be perfect, but here are the basics we're looking for:

• Bachelor's degree in Business Administration, Industrial Engineering, Information Systems, or a related field.

• At least 3 years of experience in business process management, operations, process improvement, or a related field.

• Experience in developing and implementing SOPs, workflows, and operational systems.

• Strong understanding of process standardization, internal controls, and governance.

• Experience in coordinating teams or supervising process implementation is an advantage.

• Strong analytical, problem-solving, and documentation skills.

• Excellent communication and cross-functional coordination skills.

• Ability to enforce standards, drive accountability, and implement improvements.

• Proficiency in Microsoft Office or Google Workspace; familiarity with process mapping tools is an advantage.

What You'll Be Doing

You will oversee the implementation, monitoring, and improvement of business processes and systems across Lotus Development.

In this role, you will:

• Develop, document, and standardize business processes, workflows, and SOPs across departments.

• Monitor process implementation and ensure teams follow established standards.

• Identify process gaps, inefficiencies, and opportunities for improvement.

• Coordinate with department leaders to resolve workflow issues and improve operational efficiency.

• Maintain accurate process documentation, version control, and approval records.

• Monitor compliance with established procedures and follow up on corrective actions.

• Support the implementation of system improvements and process automation initiatives.

• Prepare process performance reports and recommend improvements to management.

• Guide teams in understanding and implementing updated processes and procedures.

Your goal is simple: ensure that business processes are clear, consistently implemented, and continuously improved across the organization.

Who Will Thrive in This Role

This role is for someone who:

• Thinks in systems, not just individual tasks.

• Values structure, consistency, and accountability.

• Can confidently communicate and enforce established standards.

• Enjoys identifying process gaps and solving operational challenges.

• Works effectively with different departments and stakeholders.

• Takes ownership of process implementation and continuous improvement.

What You Can Grow Into

At Lotus, this role goes beyond monitoring processes.

You will have the opportunity to strengthen your expertise in business process management, lead cross-functional improvement initiatives, and develop the leadership capabilities needed to manage organization-wide systems.

As you grow, you may take on broader responsibilities in systems management, operational excellence, and business process leadership.