Business Process and Systems Manager

Lotus Central Mall, Inc.; Imus; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

Lotus Development in the Philippines is seeking a Business Process & Systems Manager to build, standardize, and improve processes that keep teams aligned, efficient, and accountable across departments.

You will develop and enforce SOPs, workflows, and governance, identify gaps, maintain documentation, and drive continuous improvement with cross-functional leaders across Lotus Development locations.

Qualifications

• Bachelor’s degree in a related field and 3–5 years in BPM, operations, or process improvement.
• Experience developing and implementing SOPs, workflows, and operational systems.
• Strong analytical, problem-solving, documentation, and cross-functional coordination skills.
• Ability to enforce standards, drive accountability, and governance.

Responsibilities

• Develop and standardize business processes, workflows, and SOPs across departments.
• Identify process gaps, inefficiencies, and opportunities for improvement.
• Establish governance, documentation, and approval standards.
• Ensure workflows are aligned and connected across teams.
• Maintain process documentation and monitor compliance.
• Collaborate with department leaders to resolve recurring issues and drive improvement.

Skills

Process standardization

SOP development

Governance & controls

Cross-functional coordination

Documentation

Analytical problem-solving

Microsoft Office / Google Workspace

Process mapping tools

Education

Bachelor’s degree in Business Administration, Industrial Engineering, Information Systems

3–5 years BPM / operations experience

MBA or related certification (nice to have)

Tools

Microsoft Office

Google Workspace

Visio / process-mapping tools

Job description

Why This Role Matters

At Lotus Development, we believe that strong systems create strong organizations.

We are looking for a Business Process & Systems Manager who can build, standardize, and improve the processes that keep our teams aligned, efficient, and accountable.

Your work will help us create a structured and scalable organization where people can Gather & Grow.

Basic Qualifications

You don’t need to be perfect, but here are the basics we’re looking for:

• Bachelor’s degree in Business Administration, Industrial Engineering, Information Systems, or a related field.

• At least 3–5 years of experience in business process management, operations, or process improvement.

• Experience in developing and implementing SOPs, workflows, and operational systems.

• Strong understanding of process standardization, internal controls, and governance.

• Strong analytical, problem-solving, and documentation skills.

• Excellent communication and cross-functional coordination skills.

• Ability to enforce standards, drive accountability, and implement improvements.

• Proficiency in Microsoft Office or Google Workspace; familiarity with process mapping tools is an advantage.

What You’ll Be Doing

You will build, standardize, and improve the systems that keep Lotus Development running efficiently and consistently.

In this role, you will:

• Develop and standardize business processes, workflows, and SOPs across departments.

• Identify process gaps, inefficiencies, and opportunities for improvement.

• Establish and enforce system governance, documentation, and approval standards.

• Ensure workflows are aligned and connected across teams.

• Maintain process documentation and version control.

• Monitor compliance and address non-compliant practices.

• Collaborate with department leaders to resolve recurring issues and drive continuous improvement.

Who Will Thrive in This Role

This role is for someone who:

• Thinks in systems, not just individual tasks.

• Values structure, consistency, and accountability.

• Can confidently enforce standards and address non-compliance.

• Enjoys solving complex operational challenges.

• Takes ownership of system quality and continuous improvement.

What You Can Grow Into

At Lotus, this role goes beyond managing processes. You will have the opportunity to develop organization-wide systems, lead cross-functional improvements, and help build an operating structure that scales across teams and business locations.