Process and Operations Specialist

Hammerjack Pty Ltd; Taguig; On-site; PHP 420,000 - 780,000; Full time

Job summary

Hammerjack Pty Ltd is seeking a proactive Process and Operations Specialist to support operational excellence across Global Corporate Operations. You will document processes, build SOPs, and drive standardization to improve efficiency and user experience.

The role emphasizes strong communication with stakeholders, translating requirements into clear documentation, and supporting continuous improvement initiatives that scale with the organization's growth. Travel may be required.

Qualifications

• 2 to 4 years of experience in process improvement or related field.
• Experience creating process maps, SOPs, and other operational documentation.
• Strong verbal and written communication with stakeholders.
• Ability to gather business requirements and translate them into clear and actionable documentation.
• Strong analytical and problem-solving skills.
• Highly organized with the ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Office applications and SharePoint.
• Willingness to travel as business needs require.

Responsibilities

• Document current-state business processes through stakeholder interviews, workshops, and discovery sessions.
• Create and maintain process maps, SOPs, playbooks, work instructions, and other operational documentation.
• Identify process gaps, risks, dependencies, and opportunities for standardization.
• Support the design of future-state processes aligned with business and operational goals.
• Maintain process repositories and ensure documentation remains accurate and up to date.
• Develop and maintain operational metrics, dashboards, and performance reporting.
• Analyze process and operational data to identify trends, issues, and improvement opportunities.
• Track initiative progress and measure business impact.
• Provide insights and recommendations to support decision-making.
• Partner with global and regional teams, business leaders, subject matter experts, and service delivery teams.
• Facilitate discussions to gather requirements, validate processes, and align on solutions.
• Communicate process changes, best practices, and improvement opportunities clearly and effectively.
• Support change management, training, and knowledge transfer activities to drive adoption.
• Build strong working relationships across a global and cross-functional environment.

Skills

Process improvement

Operational excellence

Documentation

Process mapping

SOP creation

Stakeholder engagement

Microsoft Office

SharePoint

Analytical skills

Communication skills

Tools

Microsoft Visio

Job description

Role Overview

We are looking for a proactive and detail-oriented Process and Operations Specialist to support operational excellence and transformation initiatives across Global Corporate Operations.

This role is responsible for documenting and improving business processes, developing process maps and standard operating procedures (SOPs), supporting continuous improvement efforts, and working closely with stakeholders to drive standardization and operational maturity.

The ideal candidate is a strong communicator who can effectively engage business partners, understand current-state processes, translate operational requirements into clear documentation, and help design future-state solutions that improve efficiency, quality, and user experience.

Key Responsibilities

Process Documentation and Standardization

• Document current-state business processes through stakeholder interviews, workshops, and discovery sessions.
• Create and maintain process maps, SOPs, playbooks, work instructions, and other operational documentation.
• Identify process gaps, risks, dependencies, and opportunities for standardization.
• Support the design of future-state processes aligned with business and operational goals.
• Maintain process repositories and ensure documentation remains accurate and up to date.

Continuous Improvement and Transformation

• Support operational excellence initiatives that improve efficiency, quality, compliance, and customer experience.
• Participate in process improvement projects and structured problem-solving activities.
• Identify opportunities to reduce waste, streamline work, and improve service delivery.
• Help implement best practices, operational controls, and quality standards across teams.
• Contribute to transformation programs that support organizational growth and scalability.

Metrics and Operational Insights

• Develop and maintain operational metrics, dashboards, and performance reporting.
• Analyze process and operational data to identify trends, issues, and improvement opportunities.
• Track initiative progress and measure business impact.
• Provide insights and recommendations to support decision-making.

Stakeholder Partnership and Change Adoption

• Partner with global and regional teams, business leaders, subject matter experts, and service delivery teams.
• Facilitate discussions to gather requirements, validate processes, and align on solutions.
• Communicate process changes, best practices, and improvement opportunities clearly and effectively.
• Support change management, training, and knowledge transfer activities to drive adoption.
• Build strong working relationships across a global and cross-functional environment.

Qualifications

Required Experience and Skills

• 2 to 4 years of experience in process improvement, operational excellence, business operations, or a related field.
• Experience creating process maps, SOPs, work instructions, or other operational documentation.
• Strong verbal and written communication skills with the ability to engage stakeholders at all levels.
• Ability to gather business requirements and translate them into clear and actionable documentation.
• Strong analytical and problem-solving skills.
• Highly organized with the ability to manage multiple priorities in a fast-paced environment.
• Proactive, self-motivated, and able to work independently with minimal supervision.
• Proficiency in Microsoft Office applications and SharePoint.

Preferred Qualifications

• Experience in a global shared services, operations, Finance, or HR environment.
• Knowledge of Lean, Six Sigma, Operational Excellence, or Continuous Improvement principles.
• Proven ability to take initiative, work independently, and drive projects from discovery to implementation.
• Hands-on experience creating end-to-end process maps using Microsoft Visio or similar process mapping tools.
• Strong critical thinking and problem-solving skills with the ability to identify gaps and design practical future-state solutions.
• Experience developing SOPs, process documentation, and supporting operational excellence and transformation initiatives.
• Ability to work and communicate effectively across different cultures, regions, and functions.
• Willingness to travel as business needs require.