Business Process Management Senior Associate

JPMorgan Chase & Co.; Metro Manila; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

JPMorgan Chase & Co. in Manila seeks a Business Process Management Senior Associate to drive governance and assurance across end-to-end processes.

You will partner with global stakeholders to align execution with documentation and to strengthen controls, delivering actionable reporting that informs leadership decisions. You will lead process reviews, develop proactive governance routines, and produce insights from multiple data sources to support resilience and performance.

Qualifications

• Experience in controls, risk management, process management, compliance, audit, or operational governance.
• Demonstrated knowledge of control design, risk assessment concepts, and metrics development.
• Proven ability to lead structured process reviews and identify objective improvement opportunities.
• Strong analytical skills with the ability to interpret data and communicate insights clearly.
• Strong written and verbal communication skills, including the ability to communicate with senior stakeholders.
• Demonstrated stakeholder management skills, including influencing without authority.
• Demonstrated ability to manage multiple priorities and deliver results under time pressure.
• Strong organizational skills with attention to detail and effective prioritization.
• Demonstrated sound judgment, professionalism, and discretion when handling sensitive topics.

Responsibilities

• Partner with leaders and stakeholders to align how processes are executed with how they are documented.
• Identify and assess process risks, control gaps, and opportunities to strengthen design and execution.
• Facilitate end-to-end process reviews, including documentation, walkthroughs, and validation activities.
• Prepare audit-ready materials and coordinate responses to audit and review requests.
• Develop governance routines that support consistent, timely, and well-controlled process execution.
• Produce clear reporting on process health, control performance, and issue trends for stakeholder consumption.
• Consolidate insights from multiple data sources and dashboards into actionable themes and recommendations.
• Support data visualization and automation efforts to improve consistency, transparency, and scalability of reporting.
• Lead data-informed process improvement and reengineering efforts to reduce risk and improve outcomes.
• Build alignment across stakeholders, drive decisions, and track execution of agreed actions.

Skills

Controls and risk management

Process management

Audit readiness

Data interpretation

Stakeholder communication

Prioritization under time pressure

Documentation and governance

Data visualization

Job description

Build the governance and insights that help teams run safer, stronger, and more consistent processes. You will influence how work is documented, measured, and improved across a fast-changing operating environment. You will partner with stakeholders globally to identify risk, strengthen controls, and improve outcomes. You will turn process and controls data into clear reporting that drives action. If you enjoy connecting people, process, and data to make meaningful change, this role is for you.

As a Business Process Management Senior Associate in the Process governance and assurance team, you will drive consistent oversight of end-to-end processes and the controls that support them. You will partner with cross-functional stakeholders to align how processes are executed and documented, prioritizing work based on risk. You will deliver reporting and analysis that highlights process health, control effectiveness, and improvement opportunities. You will help embed a proactive controls mindset that supports operational resilience and sustained performance.

Job responsibilities

• Partner with leaders and stakeholders to align how processes are executed with how they are documented
• Identify and assess process risks, control gaps, and opportunities to strengthen design and execution
• Facilitate end-to-end process reviews, including documentation, walkthroughs, and validation activities
• Prepare audit-ready materials and coordinate responses to audit and review requests
• Develop governance routines that support consistent, timely, and well-controlled process execution
• Produce clear reporting on process health, control performance, and issue trends for stakeholder consumption
• Consolidate insights from multiple data sources and dashboards into actionable themes and recommendations
• Support data visualization and automation efforts to improve consistency, transparency, and scalability of reporting
• Lead data-informed process improvement and reengineering efforts to reduce risk and improve outcomes
• Build alignment across stakeholders, drive decisions, and track execution of agreed actions

Required qualifications, capabilities and skills

• Experience in controls, risk management, process management, compliance, audit, or operational governance
• Demonstrated knowledge of control design, risk assessment concepts, and metrics development
• Proven ability to lead structured process reviews and identify objective improvement opportunities
• Strong analytical skills, with the ability to interpret data and communicate insights clearly
• Strong written and verbal communication skills, including the ability to communicate with senior stakeholders
• Demonstrated stakeholder management skills, including influencing without authority
• Demonstrated ability to manage multiple priorities and deliver results under time pressure
• Strong organizational skills, including attention to detail and effective prioritization
• Demonstrated sound judgment, professionalism, and discretion when handling sensitive topics

Preferred qualifications, capabilities and skills

• Experience with data management, reporting automation, and dashboarding tools
• Experience supporting audit readiness and responding to audit or examination requests
• Experience supporting process improvement programs, training, or change initiatives