Business Process Analyst

Michael Page; Taguig; On-site; PHP 669,600 - 892,800; Full time

Benefits offered by this job

Competitive compensation

Collaborative working environment

Exposure to transformation initiatives

Job summary

Michael Page is looking for a qualified professional in Taguig, Philippines to lead process transformation initiatives within a dynamic healthcare firm. This hybrid role offers exposure to enterprise-wide projects, requiring a Bachelor's degree and significant experience in process analysis.

The ideal candidate will excel in process mapping, documentation, and stakeholder management, and will be responsible for developing training materials and ensuring compliance documentation is meticulously maintained.

Qualifications

• 4+ years of experience in process analysis or transformation.
• Lean Six Sigma Yellow or Green Belt certified.
• Experience in developing SOPs and training materials.

Responsibilities

• Drive process transformation and standardisation across the organisation.
• Conduct detailed process mapping and documentation.
• Support the development of future-state process designs.

Skills

Process analysis

Stakeholder management

Lean Six Sigma certification

Process mapping

Communication skills

Education

Bachelor's degree in relevant field

Master's degree preferred

Tools

Visio

BPMN

Job description

About Our Client

The client is a globally leading healthcare firm based in the US with a shared service operation in the Philippines.

Job Description

• Drive process transformation and standardisation across a dynamic organisation
• Night shift and Hybrid opportunity with office in BGC
• Conduct detailed process mapping and documentation of current-state workflows, controls, and dependencies
• Engage business stakeholders and subject matter experts to gather process requirements, inputs, and outputs
• Identify inefficiencies, risks, and opportunities for process standardisation and improvement
• Support the development of future-state process designs, including workflows, roles, and service delivery considerations
• Apply standard process frameworks, taxonomy, and naming conventions across outputs
• Develop and maintain SOPs, work instructions, and knowledge materials aligned to approved designs
• Create and update training materials to support onboarding and knowledge transfer
• Document controls, risks, and compliance requirements to support governance and audit readiness
• Ensure accuracy, completeness, and quality of all process documentation and knowledge assets
• Maintain document repositories, including version control and organisation of materials

The Successful Applicant

• Bachelor's degree in Business Administration, Operations, Education, or a related field; Master’s degree preferred
• At least 4+ years of experience in process analysis, transformation, documentation, or related areas
• Lean Six Sigma Yellow or Green Belt certified or trained; PMP or equivalent is an advantage
• Certification in BPM, process mapping, or instructional design is preferred
• Experience in process mapping, workflow documentation, or business process analysis
• Proven experience developing SOPs, training materials, or knowledge assets
• Proficiency in tools such as Visio, BPMN, or equivalent process mapping tools
• Basic understanding of risk, controls, and compliance considerations
• Strong communication and stakeholder management skills in a matrixed environment

What\'s on Offer

• Exposure to enterprise-wide transformation initiatives
• Collaborative, cross-functional working environment
• Competitive compensation aligned with experience