Senior Business Analyst

Recruitify_HR; Quezon City; Hybrid; PHP 710,892 - 851,508; Full time

Job summary

A consulting firm specializing in business analysis seeks a Business Analyst to support digital transformation projects. This hybrid role requires at least 3 years in BPO and 2 years in process improvement. Key responsibilities include analyzing business processes, collaborating with stakeholders on requirements, and managing project implementations. Strong analytical skills, experience with BPM tools, and excellent communication are essential. The ideal candidate should be self-driven and flexible, ready to adapt to the dynamic needs of digital initiatives.

Qualifications

• Minimum 3 to 5 years in BPO and 2 to 3 years in Process Improvement and Business Transformation.
• Experience in Social Media / Healthcare / Life Sciences / Telecom / F&A / Manufacturing / HiTech / Retail / BFSI / E-commerce.

Responsibilities

• Understand and analyze current business processes for digital transformation.
• Collaborate with stakeholders to define business requirements.
• Use data analysis tools to identify trends and insights.
• Develop and design digital solutions with technical teams.
• Coordinate the project implementation with relevant stakeholders.
• Manage change during transitions to new systems.
• Communicate effectively with all stakeholders.
• Stay updated on digital technology trends.
• Identify and mitigate risks in digital initiatives.
• Monitor performance and suggest improvements.

Skills

Six Sigma YB or GB

PMP certified

Good analytical skills and familiarity with analytical tools

Customer service orientation

Data Analyst, Process Analyst, and Technical Analyst background

BPM and PM tools (FIGMA, VISIO, Jira, Microsoft Suite, MindMapping Tools)

Good oral and written communication

Self‑driven, flexibility, ownership

With BPO experience

Education

3-5 years of experience in BPO

2-3 years of experience in Process Improvement and Business Transformation

Tools

FIGMA

VISIO

Jira

Microsoft Suite

MindMapping Tools

Job description

Job Title: Business Analyst (Project Management and Transformation)

Project: Capability Consulting

Salary: Up to PHP 50k70K monthly gross only

Location: Eastwood, Quezon City, Philippines

Work Set Up and Shift: Hybrid; must be flexible, 34 days onsite

Day shift; requires flexibility with different time zones

Role And Responsibilities

• Understand and analyze the current business processes, systems, and models. Identify areas that could benefit from digital transformation.
• Collaborate with stakeholders to gather and define business requirements for the digital transformation initiative.
• Use data analysis tools and techniques to identify trends, insights, and areas of improvement that can guide the digital transformation strategy.
• Work with technical team, alliance, or partners to develop and design digital solutions to meet the identified business needs.
• Coordinate with IT teams, third party or internal project managers, and other stakeholders to ensure the successful implementation of digital transformation initiatives. This may involve setting tasks, timelines, and resources for the project.
• Assist in managing change as the organization transitions to new digital systems and processes. This could involve training users, providing support, and addressing any resistance to change.
• Communicate effectively with all stakeholders, including management, IT staff, and end-users. This may involve presenting recommendations, getting buy‑in for initiatives, and updating stakeholders on project progress.
• Ensure continuous learning to stay updated on the latest digital technology trends and how they could be leveraged to benefit our customers.
• Identify potential risks associated with digital transformation initiatives and develop plans to mitigate these risks.
• Monitor the performance of digital transformation initiatives and make recommendations for improvements. This could involve tracking key performance indicators (KPIs), conducting post‑implementation reviews, and making adjustments as necessary.

Qualifications

Knowledge (including education and experience)

• Minimum 3 to 5 years of overall experience in BPO and 2 to 3 years of experience in Process Improvement and Business Transformation in the domains of Social Media / Healthcare / Life Sciences / Telecom / F&A / Manufacturing / HiTech / Retail / BFSI / Ecommerce.

Skills

• Six Sigma YB or GB (preferred)
• PMP certified (preferred)
• Good analytical skills and familiarity with analytical tools
• Customer service orientation
• Data Analyst, Process Analyst, and Technical Analyst background
• BPM and PM tools FIGMA, VISIO, Jira, Microsoft Suite, MindMapping Tools
• Good oral and written communication
• Self‑driven, flexibility, ownership
• With BPO experience

Pre‑Screening Notes

Educational Attainment:

BPO Experience (Years):

PMP Certification:

Lean Six Sigma Certification:

Years of Experience in Process Improvement and Business Transformation (in domains such as Social Media, Healthcare, Life Sciences, Telecom, F&A, Manufacturing, HiTech, Retail, BFSI, Ecommerce):

Last Drawn Salary:

Expected Salary: