Business Analyst (Project Management and Transformation)

Dencom Consultancy and Manpower Services; Quezon City; On-site; PHP 334,800 - 669,600; Full time

Job summary

A leading consultancy firm in Quezon City is seeking a highly analytical Business Analyst to drive business transformation initiatives. The role involves analyzing business processes, facilitating workshops, and collaborating with stakeholders. The ideal candidate should have 3–5 years of experience, strong knowledge in process improvement methodologies, and excellent stakeholder management skills. This opportunity offers a hybrid working setup and requires flexibility for different time zones.

Qualifications

• Minimum of 3–5 years of experience in Business Analysis, Project Management, or Transformation roles.
• Must have experience in a BPO/shared services environment.
• Strong knowledge of process mapping, root cause analysis, and value stream analysis.
• Experience in business trend analysis and performance reporting.
• Ability to work in a hybrid setup (4 days onsite).
• Flexible to work with different time zones when required.

Responsibilities

• Lead and support business transformation and process improvement initiatives.
• Conduct business trend analysis to identify performance gaps and growth opportunities.
• Perform root cause analysis and value stream mapping to improve operational efficiency.
• Collaborate with stakeholders to gather requirements and define solutions.
• Develop business cases, project documentation, and performance reports.
• Support project planning and execution to ensure on-time and on-budget delivery.
• Facilitate workshops and meetings for process changes.
• Monitor key performance indicators and recommend improvement actions.
• Ensure alignment of transformation initiatives with overall business strategy.

Skills

BPO experience

Process improvement methodologies

Stakeholder management

Analytical skills

Problem-solving skills

Organizational skills

Education

Bachelor’s degree in Business Administration, Management, Industrial Engineering, or related field

Tools

Lean Six Sigma

PMP certification

Job description

We are seeking a highly analytical and results-driven Business Analyst to support Project Management and Transformation initiatives. The role is responsible for analyzing business processes, identifying improvement opportunities, and driving operational efficiency across the organization. The ideal candidate has strong BPO experience, a solid background in process improvement methodologies, and excellent stakeholder management skills.

Key Responsibilities

• Lead and support business transformation and process improvement initiatives.
• Conduct business trend analysis to identify performance gaps and growth opportunities.
• Perform root cause analysis and value stream mapping to improve operational efficiency.
• Collaborate with cross-functional stakeholders to gather requirements and define solutions.
• Develop business cases, project documentation, and performance reports.
• Support project planning, tracking, and execution to ensure on-time and on-budget delivery.
• Facilitate workshops and meetings to align stakeholders on process changes.
• Monitor key performance indicators (KPIs) and recommend continuous improvement actions.
• Ensure alignment of transformation initiatives with overall business strategy.

Qualifications

• Bachelor’s degree in Business Administration, Management, Industrial Engineering, or related field.
• Minimum of 3–5 years of experience in Business Analysis, Project Management, or Transformation roles.
• Must have experience in a BPO/shared services environment.
• Lean Six Sigma certification (Green Belt/Black Belt) or PMP certification is preferred.
• Strong knowledge of process mapping, root cause analysis, and value stream analysis.
• Experience in business trend analysis and performance reporting.
• Excellent stakeholder management and communication skills.
• Strong analytical, problem-solving, and organizational skills.
• Ability to work in a hybrid setup (4 days onsite in Eastwood, Quezon City).
• Flexible to work with different time zones when required.