Global Business Process Analyst

HRTX; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

HRTX is seeking a Global Business Process Analyst to optimize IT processes, maintain documentation, and drive automation across our global operations. The role focuses on data analytics, KPI reporting, and PMO-aligned project management.

You will partner with system admins to leverage ServiceNow, improve SOPs, and implement new features that align with business goals, while coordinating night-shift onsite work in the BGC area.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field.
• ITIL, Lean Six Sigma, BPM foundations for IT process optimization.
• Experience as a Business Analyst with modern IT tools, especially ServiceNow.
• Experience with project management.
• Ability to collaborate with system admins and experts.
• Strong IT operational data reporting and KPI analysis.
• Knowledge of automation tools and techniques.
• Certifications like ITIL, Lean Six Sigma, BPM are a plus.
• Must be amenable to full onsite setup, night shifts, and working in BGC area.

Responsibilities

• Create, update, and distribute process documentation and SOPs.
• Regularly audit documentation for accuracy and completeness.
• Evaluate processes for efficiency and automation opportunities.
• Lead IT improvement initiatives.
• Distill data sets into actionable metrics.
• Report on KPIs and compliance tracking.
• Support global transition with task tracking and risk ID.
• Embed PMO standards in project management.
• Function as a Business Analyst for relevant systems.
• Drive adoption of new features aligned with business goals.
• Identify and implement automation opportunities.

Skills

ServiceNow

ITIL

Lean Six Sigma

BPM

Automation

Education

Bachelor's degree in IT/CS or related field

Tools

ServiceNow

Job description

About the job Global Business Process Analyst

ESSENTIAL DUTIES AND RESPONSIBILITIES

Process Optimization and Documentation:

o Create, update, and distribute process documentation and SOPs.

o Regularly audit existing documentation for accuracy and completeness.

o Evaluate all processes for efficiency and automation opportunities

o Lead improvement initiatives within IT

Data Analytics

o Distill complex data sets into actionable operational metrics

Operational Data Reporting:

o Report on Key Performance Indicators (KPIs).

o Generate a compliance tracking and reporting process.

Project Management

o Supports global transition for assigned areas to include task tracking, dependencies, dates, owners, statuses, and risk identification.

o Embedding company PMO standards into all project management activities

System Ownership:

o Function as a Business Analyst for the functional area's systems.

o Collaborate with system admins and experts to ensure the use of current versions.

o Drive adoption of new features and functionalities that align with business goals.

o Identify and implement automation opportunities.

QUALIFICATIONS:

EDUCATION AND/OR EXPERIENCE

• Bachelors degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• Expertise in IT process maintenance and optimization, supported by a strong foundation in process improvement methodologies (ITIL, Lean Six Sigma, BPM).
• Experience as a Business Analyst with a focus on modern IT tools, specifically ServiceNow.
• Experience with project management
• Ability to work collaboratively with system admins and experts.
• Proficiency in key IT operational data reporting and KPI analysis.
• Knowledge of automation tools and techniques
• Certifications such as ITIL, Lean Six Sigma, and BPM are a plus.
• Must be amenable to working on a full onsite setup.
• Must be amenable to working a night shift schedule.
• Must be amenable to working in BGC area.