Business Analyst (Project Management and Transformation)

Recruitify_HR; Quezon City; Hybrid; PHP 558,000 - 781,200; Full time

Job summary

A recruitment firm is seeking a Business Analyst to focus on Project Management and Transformation. The role involves analyzing business processes, gathering requirements for digital initiatives, and coordinating implementation efforts. The ideal candidate has 3-5 years of BPO experience and expertise in various domains including Healthcare and Telecom. Skills in Six Sigma and PMP certification are preferred. This position offers a hybrid work setup based in Quezon City, Philippines and requires flexibility with time zones.

Qualifications

• 3-5 years of overall experience in BPO.
• 2-3 years of experience in Process Improvement and Business Transformation.
• Domains: Social Media, Healthcare, Life Sciences, Telecom, FnA, Manufacturing, HiTech, Retail, BFSI, Ecommerce.

Responsibilities

• Analyze current business processes and identify digital transformation opportunities.
• Gather business requirements for digital initiatives.
• Identify trends and insights using data analysis tools.
• Collaborate with technical teams to design digital solutions.
• Coordinate with stakeholders for successful implementation.
• Assist in managing change during digital transitions.
• Communicate effectively with all project stakeholders.
• Stay updated on the latest digital technology trends.
• Identify and mitigate risks in transformation initiatives.
• Monitor performance and recommend improvements.

Skills

Six Sigma YB or GB

PMP certified

Good analytical skills

Customer service orientation

Data Analyst, Process Analyst, and Technical Analyst background

BPM and PM tools Figma, Visio, Jira, Microsoft Suite, Mind Mapping Tools

Good oral and handwritten communication

Self-driven, flexibility, ownership

With BPO experience

Job description

Job Title

Business Analyst (Project Management and Transformation)

Project

Capability Consulting

Salary

Up to PHP 50k-70k monthly gross only

Location

Eastwood, Quezon City, Philippines

Work Set Up and Shift

Hybrid, must be flexible 34 days onsite. Day shift, requires flexibility with different time zones.

Role And Responsibilities

• Understand and analyze the current business processes, systems, and models. Identify areas that could benefit from digital transformation.
• Collaborate with stakeholders to gather and define business requirements for the digital transformation initiative.
• Use data analysis tools and techniques to identify trends, insights, and areas of improvement that can guide the digital transformation strategy.
• Work with technical team, alliance or partners to develop and design digital solutions to meet the identified business needs.
• Coordinate with IT teams, third party or internal project managers, and other stakeholders to ensure the successful implementation of digital transformation initiatives. This may involve setting tasks, timelines, and resources for the project.
• Assist in managing change as the organization transitions to new digital systems and processes. This could involve training users, providing support, and addressing any resistance to change.
• Communicate effectively with all stakeholders, including management, IT staff, and end-users. This may involve presenting recommendations, getting buy-in for initiatives, and updating stakeholders on project progress.
• Ensure continuous learning to be able to get updated on the latest digital technology trends and how they could be leveraged to benefit our customers.
• Identify potential risks associated with digital transformation initiatives and develop plans to mitigate these risks.
• Monitor the performance of digital transformation initiatives and make recommendations for improvements. This could involve tracking key performance indicators (KPIs), conducting post-implementation reviews, and making adjustments as necessary.

Qualifications

Knowledge (including education and experience)

• Minimum 3 to 5 years of overall experience in BPO and 2 to 3 years of experience in Process Improvement and Business Transformation in the domains Social Media / Healthcare / Life Sciences / Telecom / FnA / Manufacturing / HiTech / Retail / BFSI / Ecommerce.

Skills

• Six Sigma YB or GB (preferred)
• PMP certified (preferred)
• Good analytical skills and familiar with analytical tools
• Customer service orientation
• Data Analyst, Process Analyst, and Technical Analyst background
• BPM and PM tools Figma, Visio, Jira, Microsoft Suite, Mind Mapping Tools
• Good oral and handwritten communication
• Self-driven, flexibility, ownership
• With BPO experience