Business Analyst (Project Management)

Recruitify_HR; Taguig; Hybrid; PHP 558,000 - 781,200; Full time

Job summary

A consulting firm is seeking a Business Analyst specializing in Project Management and Transformation. The ideal candidate has 3-5 years of experience in BPO and 2-3 years specifically in Business Transformation across various sectors including Telecom and Healthcare. Responsibilities include analyzing business processes for digital changes, collaborating with stakeholders, and ensuring successful implementation of digital solutions. The position offers a hybrid work setup in the Philippines with a salary up to PHP 70K monthly.

Qualifications

• 3-5 years overall experience in BPO.
• 2-3 years experience in Process Improvement and Business Transformation.
• Experience in Social Media, Healthcare, Life Sciences, Telecom, FnA, Manufacturing, HiTech, Retail, BFSI, Ecommerce.

Responsibilities

• Analyze current business processes for digital transformation.
• Gather business requirements from stakeholders.
• Identify trends and insights using data analysis tools.
• Coordinate with teams for successful implementation.
• Manage change during transitions to new digital systems.
• Monitor performance of transformation initiatives.

Skills

Six Sigma YB or GB

PMP certified

Good analytical skills

Customer service orientation

Data Analyst background

Process Analyst background

Technical Analyst background

Familiarity with BPM and PM tools

Tools

FIGMA

VISIO

JIRA

Microsoft Suite

MindMapping Tools

Job description

Job Title: Business Analyst (Project Management and Transformation)

Project: Capability Consulting

Salary: Up to PHP 50k-70K monthly gross only

Location: Eastwood, Quezon City, Philippines

Work set up and shift: Hybrid must be flexible 3-4 days onsite

Day shift, requires flexibility with different time zones

Role And Responsibilities

• Understand and analyze the current business processes, systems, and models. Identify areas that could benefit from digital transformation
• Collaborate with stakeholders to gather and define business requirements for the digital transformation initiative
• Use data analysis tools and techniques to identify trends, insights, and areas of improvement that can guide the digital transformation strategy
• Work with technical team, alliance or partners to develop and design digital solutions to meet the identified business needs
• Coordinate with IT teams, third party or internal project managers, and other stakeholders to ensure the successful implementation of digital transformation initiatives. This may involve setting tasks, timelines, and resources for the project
• Assist in managing change as the organization transitions to new digital systems and processes. This could involve training users, providing support, and addressing any resistance to change
• Communicate effectively with all stakeholders, including management, IT staff, and end-users. This may involve presenting recommendations, getting buy‑in for initiatives, and updating stakeholders on project progress
• Ensure continuous learning to stay updated on the latest digital technology trends and how they could be leveraged to benefit our customers
• Identify potential risks associated with digital transformation initiatives and develop plans to mitigate these risks
• Monitor the performance of digital transformation initiatives and make recommendations for improvements. This could involve tracking key performance indicators (KPIs), conducting post‑implementation reviews, and making adjustments as necessary

Qualifications

• Minimum 3 to 5 years of overall experience in BPO and 2 to 3 years of experience as Process Improvement and Business Transformation in the domains Social Media/Healthcare/Life Sciences/Telecom/FnA/Manufacturing/HiTech/Retail/BFSI/Ecommerce

Skills

• Six Sigma YB or GB (preferred)
• PMP certified (preferred)
• Good analytical skills and familiarity with analytical tools
• Customer service orientation
• Data Analyst, Process Analyst, and Technical Analyst background
• BPM and PM tools – FIGMA, VISIO, JIRA, Microsoft Suite, MindMapping Tools
• Good oral and handwritten communication
• Self‑driven, flexibility, ownership
• With BPO experience