Business Partner - Sr. Specialist, Renewal Sales

Concentrix; Makati; Hybrid; PHP 279,000 - 390,600; Full time

Benefits offered by this job

HMO Benefit

Health Insurance

Paid Time off

Bereavement Leave

Life Insurance

Employee Assistance Program

Job summary

A leading customer service company seeks a skilled professional with over 4 years of experience in customer service or sales to join the team. The role involves achieving revenue quotas through effective communication and relationship management with customers. Key responsibilities include managing high volumes of outbound sales contacts, forecasting sales accurately, and maintaining customer data in the CRM. This position offers various benefits, including health insurance and paid time off.

Qualifications

• 4+ years in a customer service or sales role.
• Prior success in achieving sales quotas.
• Experience in high-volume calling.

Responsibilities

• Sell renewals/services for assigned clients.
• Provide accurate sales forecasts.
• Manage high volume customer contacts through phone and email.

Skills

Customer service skills

Sales skills

Problem solving skills

Excellent knowledge of MS Office

Familiarity with CRM software

Tools

Salesforce.com

CRM tools

Job description

You Have

• 4+ years of experience working in a customer service or sales capacity
• Prior success in achievement of personal and team sales quota/goals
• Experience in high-volume calling
• Experience learning new technology and data
• Problem solving skills
• Excellent knowledge of MS Office programs
• Experience working with Salesforce.com or similar CRM
• Experience or willingness to work from home

You Will

• Work within a dedicated territory and team for your assigned client to achieve your revenue-based quota by selling renewals/services, may offer up- sell opportunities.
• Provide accurate weekly/ monthly/ quarterly sales forecast
• Mastery of product knowledge and technical understanding of services to assess client requirements
• Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
• Manage external competitive pressures and handle objections to retain customers or win new customers
• Manage high volume of customer contacts through phone and email each day – majority of communication is outbound
• Work with your team and management to provide a professional experience during all interactions with customers and prospects
• Maintain the customer management system (CRM) to ensure all relevant data is captured
• Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts.

Our Benefits/Perks

• HMO Benefit
• Health Insurance
• Paid Time off
• Bereavement Leave
• Life Insurance
• Group Personal Accident Program
• Employee Assistance Program
• Rewards and recognition programs
• Wellness Incentive Program
• Learning and Development Programs