Specialist, Renewal Sales

cnx; Makati; Hybrid; PHP 300,000 - 550,000; Full time

Job summary

Concentrix is seeking a Specialist, Renewal Sales to partner with global technology leaders and drive contract renewals. You will manage a dedicated territory, forecast performance, and showcase product knowledge to meet revenue targets.

The role emphasizes outbound contact, CRM maintenance, and handling objections to retain or win customers, with a path for growth and training opportunities.

Qualifications

• 2+ years in customer service or sales.
• Experience achieving personal and team sales quotas.
• Experience in high-volume calling.
• Experience learning new technology and data.
• Problem solving skills.
• Excellent knowledge of MS Office programs.
• Experience with Salesforce.com or similar CRM.
• Experience or willingness to work from home.

Responsibilities

• Sell renewals/services within a dedicated territory to meet revenue quotas.
• Provide accurate weekly/monthly/quarterly forecasts.
• Demonstrate mastery of product knowledge and service tech understanding to assess client needs.
• Address customer concerns/roadblocks to ensure satisfaction and product usage.
• Manage competitive pressures and objections to retain or win customers.
• Handle a high volume of outbound calls and emails daily.
• Collaborate with team and management to provide professional customer experiences.
• Maintain CRM data accuracy and completeness.
• Lead qualification, conversions, health checks, and contract renewals as needed.

Skills

Sales experience

Quota attainment

High-volume calls

Tech-savvy

Problem solving

MS Office

Salesforce CRM

Remote work

Tools

Salesforce

Job description

Job Title:

Specialist, Renewal Sales

Job Description

Imagine being able to partner with global technology leaders in a company that cares about YOU – your professional growth, your success, and your community.

We are looking for a Sales Representative responsible for Contract Renewals to join our team. Today.

The future team member that will love this job will demonstrate the value and benefits of our client's services through customer engagement, with a primary focus on selling or renewing contracts. Reporting to a sales manager, You will have an assigned territory and develop an excellent level of product or service knowledge to support customer questions and promote offerings. Along the way you will have access to world-class training opportunities to grow and enhance your skills and career. At Concentrix, you can Own Your Future!

You Have:

• 2+ years of experience working in a customer service or sales capacity
• Prior success in achievement of personal and team sales quota/goals
• Experience in high-volume calling
• Experience learning new technology and data
• Problem solving skills
• Excellent knowledge of MS Office programs
• Experience working with Salesforce.com or similar CRM
• Experience or willingness to work from home

You will:

• Work within a dedicated territory and team for your assigned client to achieve your revenue-based quota by selling renewals/services, may offer up- sell opportunities.
• Provide accurate weekly/ monthly/ quarterly sales forecast
• Mastery of product knowledge and technical understanding of services to assess client requirements
• Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
• Manage external competitive pressures and handle objections to retain customers or win new customers
• Manage high volume of customer contacts through phone and email each day – majority of communication is outbound
• Work with your team and management to provide a professional experience during all interactions with customers and prospects
• Maintain the customer management system (CRM) to ensure all relevant data is captured
• Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts.

Location:

PHL Makati City - SLC

Language Requirements:

Time Type:

Full time