Sr. Renewals Specialist (SaaS Sales)

SupportNinja; Metro Manila; Hybrid; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Competitive compensation

Government-mandated benefits

Retirement plan with company matching

Life Insurance

HMO from day 1

Paid time off and birthday leave

Bonus and incentive plans

Skills training and development

Employee referral program

Beautiful onsite office

Free lunch for onsite employees

Job summary

SupportNinja is seeking a Sr. Renewals Specialist in the Philippines to manage renewal conversations, renewals strategy, and upsell opportunities for a portfolio of SaaS accounts. This hybrid role requires collaboration with Customer Success and Account Executive teams to reduce churn and improve product adoption.

The position emphasizes accurate proposals, stakeholder communication, and renewal forecasting in a fast-paced environment with deadlines. Start ASAP; shift supports the MNL schedule.

Qualifications

• Ability to comprehend, analyze, and research account information.
• Basic to intermediate MS Excel skills.
• Strong attention to detail and accuracy.
• Excellent communication with internal and external clients.
• Thrives in a fast-paced environment with multiple deadlines.

Responsibilities

• Increases renewal sales and upsell opportunities for assigned accounts.
• Ensures timely renewals for customer accounts in the territory.
• Forecasts renewal risks and opportunities; informs strategy.
• Educates customers on contractual implications and product elements.
• Collaborates with CS and AE to optimize renewals and adoption.

Skills

Client communication

Negotiation skills

Analytical thinking

Attention to detail

Multi-stakeholder collaboration

Fast learner

Education

Bachelor's degree or equivalent business experience

Tools

Salesforce

MS Excel

Job description

Work Set Up: Hybrid (At least 2x a month in SM North EDSA, QC/BGC, Taguig) 1 day at SM North EDSA

Start Date:ASAP

Schedule: 9:00PM - 6:00AM, MNL (M-F)

Equipment:Company provided

Responsible for customer-facing conversations and negotiations relating to renewing, up-selling, and closing SaaS license contracts for a pool of accounts. This role is a floating resource, available for Renewal Specialists to engage as needed in escalated renewal situations and will also support the Team Leader in process reviews and compliance.

What does a day in the life of a Sr. Renewals Specialist look like?

• Increases renewal sales for customer accounts (including encouraging additional products, reducing downsell and churn, and processing price increases).

• Accountable for timely subscription renewals for customer in assigned territory.

• Accurately forecasts risks and opportunities in territory.

• Educates customers on business practices and associated contractual implications.

• Ensures customer awareness and understanding of applicable product elements.

• Maintain account team relationships and transfers leads as appropriate.

• Prepares correct Order Forms and Proposals.

• Work closely with finance and legal teams to ensure all contracts meet customer and company needs.

• Collaborate with the assigned Customer Success Manager and Account Executive to develop and execute renewals strategy, improve product adoption, and address churn risk in the business.

What are the required qualifications of a Sr. Renewals Specialist?

• Ability to comprehend, analyze, and research to gain a better understanding of various facets of account information

• Basic to intermediate skills in MS Excel

• Keen to details and have a knack for accuracy

• Good communication skills with both internal and external clients

• Comfortable in a fast-paced environment with multiple deadlines and fast turnarounds

• Experience collaborating with multiple stakeholders across the company

• Competence in conducting discovery calls related to renewal engagement, negotiation, and deal-closings skills

HARD REQUIREMENTS (Non-Negotiables):

• 3-5 years of experience in renewals, customer success, sales, account management or equivalent customer-facing role

• 4-year college degree or equivalent business experience

• Experience recording information in Salesforce or similar CRM system preferred (not required)

• Sales or renewals forecasting

Ninja Perks and Benefits

*Full time employees

• Competitive compensation

• Adherence to government-mandated benefits

• Retirement Savings Program with Company Matching

• Life Insurance

• HMO on day 1

• Paid time off, birthday leave

• Bonus and incentive plans

• Opportunities for skills training and personal and professional development

• Employee Referral Program

• Beautiful office space (for onsite employees)

• Free lunch provided daily (for onsite employees)