Franchise Manager

Scottland Food Group Corporation; Quezon City; On-site; PHP 500,000 - 800,000; Full time

Job summary

Scottland Food Group Corporation seeks an experienced Operations Manager in the Philippines to oversee daily restaurant operations, ensure smooth flow, and address issues promptly.

You will monitor sales and expenses, lead staff, ensure health and safety compliance, plan projects to raise performance, manage inventory and finances, and report progress to management.

Qualifications

• Bachelor's degree in Marketing, Management, or Business Administration.
• 3–5 years of experience in the food industry.
• Willingness to travel or adaptability to travel.

Responsibilities

• Overseeing daily operations, ensuring smooth restaurant flow and addressing issues.
• Tracking sales, expenses, and KPIs to identify improvements and profitability.
• Hiring, training, and motivating staff, addressing performance issues, and maintaining a positive work environment.
• Addressing customer complaints, ensuring a positive dining experience and high service standards.
• Ensuring adherence to health and safety regulations, food handling guidelines, and company policies.
• Developing and implementing strategies for improving operations and achieving goals.
• Overseeing inventory control to minimize waste and ensure efficiency.
• Analyzing budgets, controlling costs, and meeting financial targets.
• Communicating with Restaurant Managers, staff, and upper management, providing reports on performance and progress.
• Identifying and resolving issues related to operations, staff, or customer service

Skills

Operations management

Staff management

Customer service

Budget & finance

Regulatory compliance

Project planning

Inventory control

Communication

Problem-solving

Travel readiness

Education

Bachelor's degree in Marketing

Bachelor's degree in Management

Bachelor's degree in Business Administration

Job description

1. Operational Management

• Overseeing daily operations, ensuring smooth restaurant flow, and addressing any issues that arise.

2. Performance Monitoring

• Tracking sales, expenses, and other Key Performance Indicators (KPIs) to identify areas for improvement and ensure profitability.

3. Staff Management

• Hiring, training, and motivating staff, addressing performance issues, and ensuring positive work environment

4. Customer Service

• Addressing customer complaints, ensuring a positive dining experience, and maintaining a high standard of service

5. Compliance and Regulations

• Ensuring adherence to health and safety regulations, food handling guidelines, and company policies

6. Project Planning and Execution

• Developing and implementing strategies for improving operations, increasing sales, and achieving company goals

7. Inventory Management

• Overseeing inventory control to minimize waste and ensure efficient operations

8. Financial Management

• Analyzing budgets, controlling costs, and ensuring financial goals are met

9. Communication and Reporting

• Communicating with Restaurant Managers, staff, and upper management, providing reports on performance and progress.

10. Problem-solving

• Identifying and resolving issues related to operations, staff, or customer service

• Talent Profile

• Education: With Bachelor's Degree in Marketing, Management, Business Administration or any business-related course

• Experience:3-5 years of experience in the food industry

• Adaptability: Must be willing to travel