Business Development Officer

MC GROUP; Pasay; On-site; PHP 300,000 - 520,000; Full time

Job summary

A leading agricultural company in the Philippines seeks a Market Research Specialist to drive product knowledge and promote newly launched agricultural products. This role involves conducting detailed market research, maintaining strong dealer relationships, and providing after-sales support. Candidates should possess a Bachelor's degree in Agriculture, have strong knowledge of agricultural equipment, and hold a valid driver's license. The job requires field visits and a commitment to excellent customer service, with a working schedule of Monday to Saturday from 8 AM to 5 PM.

Qualifications

• Ability to conduct field visits and support activities across various regions.
• Willingness to travel frequently and work at different site locations.
• Physical fitness to handle fieldwork responsibilities.
• Able to conduct field visits and support activities across various regions.
• Willing to travel frequently and work at different sites as needed.
• Physically fit and capable of fieldwork responsibilities.
• Excellent communication and coordination skills.

Responsibilities

• Conduct detailed market research to evaluate potential for new products.
• Maintain strong relationships with dealers to support business growth.
• Support management and resolution of customer concerns.

Skills

Valid professional driver’s license

Strong knowledge of agricultural equipment

Strong communication skills

Coordination skills

Education

Bachelor’s degree in Agriculture or related field

Job description

JOB DESCRIPTION

Market Research

• Conduct detailed market research to evaluate the potential for launching new products in the target market.
• Analyze industry trends, customer needs, competitor offerings, and pricing strategies. Provide insights and recommendations to support strategic decision‑making.

Product Study & Development

• Acquire comprehensive knowledge of newly launched products, including specifications, features, functionalities, and benefits
• Understand product applications and operational procedures to communicate effectively with dealers, agents, and customers
• Stay updated on product upgrades, enhancements, and modifications to maintain current expertise
• Monitor industry trends and competitor products to understand positioning and unique selling points.

Dealer Relationship Management

• Maintain strong and productive relationships with dealers to support business growth. Conduct regular dealer visits to ensure alignment on sales targets, product updates, and operational needs
• Act as the primary mediator between the company and dealers, ensuring timely communication and issue resolution
• Support dealers in improving product knowledge and customer service quality. Gather feedback from dealers to identify opportunities, challenges, and areas for improvement.

Product Knowledge Sharing & New Product Promotion

• Ensure all agents and dealers receive comprehensive and up-to-date product knowledge to improve their understanding and product offerings
• Actively promote newly launched products and maintain continuous communication with agents regarding updates, features, and availability.

After‑Sales Support

Coordinate with suppliers to manage spare parts support, including tracking lead times for requested parts, to ensure timely customer service and warranty repairs.

Work closely with the repair/technical team to gather accurate information about spare parts and technical issues.

Provide suppliers with necessary documentation, including photos and technical details to ensure smooth operations.

Addressing Agents’ Concerns

• Handle inquiries and concerns raised by agents regarding discount requests in the Unit Technical Report
• Manage charges for backload units and ensure discount approvals are processed as per the Director’s instructions.
• Maintain clear communication and transparency in resolving agents’ operational issues.

Customer Support

• Support the management and resolution of customer concerns by coordinating with the technical team.
• Guide customers on newly launched products by educating them on features and demonstrating operational procedures
• Ensure a positive customer experience through timely follow‑ups and clear communication.

QUALIFICATIONS

• Must be able to drive and hold a valid professional driver’s license.
• Bachelor’s degree in Agriculture or related field.
• Strong knowledge and hands‑on familiarity with agricultural equipment, tools, and field operations.
• Able to conduct field visits and support activities across various regions.
• Willing to travel frequently and work in different site locations as needed.
• Physically fit and capable of handling fieldwork responsibilities.
• Strong communication and coordination skills.

Working schedule:

MONDAY TO SATURDAY 8AM TO 5PM