Business Development Lead – BPO/RPO & CX Outsourcing

BirdgelineCX, LLC; Metro Manila; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid time off

Professional development

Job summary

BridgelineCX, LLC is actively seeking a results-driven Business Development Lead to grow our BPO/RPO and CX outsourcing footprint. The role centers on acquiring new clients, building strategic partnerships, and delivering customized outsourcing solutions that align with BridgelineCX, LLC's growth objectives.

Responsibilities include leading the full sales cycle, leveraging an established network, and collaborating with internal teams to convert opportunities into long-term partnerships.

Qualifications

• 5+ years of proven business development or sales experience in BPO/RPO/CX outsourcing.
• Existing book of business or strong network of prospective clients and decision-makers within BPO/RPO or outsourcing.
• Established relationships with organizations seeking customer support, recruitment, staffing, back-office, or other outsourced services.
• Strong understanding of outsourcing business models, service delivery structures, pricing strategies, and client acquisition processes.
• Willingness to accommodate international client time zones, including night shifts when required.

Responsibilities

• Develop and execute strategic business development initiatives to expand BridgelineCX, LLC's client base across BPO, RPO, CX, and related outsourcing services.
• Lead full sales cycle from prospecting through contract negotiation and closing.
• Collaborate with operations, recruitment, solutions, and client success teams to ensure smooth client onboarding and successful service delivery.
• Develop customized outsourcing proposals based on each client's operational requirements and goals.
• Drive new client acquisition, account expansion, cross-selling, and long-term strategic partnerships.
• Establish and maintain a healthy sales pipeline, accurately forecasting revenue and tracking opportunities.

Skills

Proven sales experience

Book of business

Industry network

Executive relationships

CRM tools

Education

Bachelor's degree

Tools

CRM platforms

Job description

Business Development Lead – BPO/RPO & CX Outsourcing

BridgelineCX, LLC is seeking a results-drivenBusiness Development Leadwith extensive experience in the BPO, RPO, and outsourcing industries. The ideal candidate will have a proven track record of acquiring new clients, building strategic partnerships, and driving revenue growth through consultative sales and customized outsourcing solutions.

We are looking for a business development professional with anestablished book of business, an existing network of industry contacts, and strong relationships with key decision-makerswho can generate new opportunities and convert them into long-term client partnerships.

The successful candidate will lead business development initiatives from prospecting through contract negotiation and closing, while collaborating with internal teams to deliver scalable, client-focused outsourcing solutions that align with BridgelineCX, LLC's growth objectives.

Duties and Responsibilities

Develop and execute strategic business development initiatives to expand BridgelineCX, LLC's client base across BPO, RPO, customer experience (CX), and related outsourcing services.

Leverage an establishedbook of business, existing client relationships, and professional networkto generate qualified leads and accelerate revenue growth.

Identify, prospect, and secure new business opportunities with mid-market and enterprise clients.

Build and maintain relationships with C-suite executives, HR leaders, procurement teams, operations executives, and other key decision-makers.

Manage the full sales cycle, including lead generation, prospect qualification, discovery calls, presentations, solution development, proposal preparation, negotiations, and contract closure.

Develop customized outsourcing solutions based on each client's operational requirements, workforce needs, customer experience goals, and business objectives.

Drive new client acquisition, account expansion, cross-selling, and long-term strategic partnerships.

Establish and maintain a healthy sales pipeline, accurately forecasting revenue and tracking opportunities through CRM systems.

Meet or exceed established KPIs for lead generation, qualified opportunities, new client acquisition, contract value, and recurring revenue.

Research market trends, competitor offerings, and emerging opportunities within the BPO, RPO, and CX outsourcing markets.

Collaborate with operations, recruitment, solutions, and client success teams to ensure smooth client onboarding and successful service delivery.

Represent BridgelineCX, LLC at industry networking events, business meetings, conferences, and strategic partnership discussions.

Provide regular sales forecasts, pipeline reports, market insights, and recommendations to support business growth.

Qualifications and Requirements

At least5 years of proven business development or sales experiencein the BPO, RPO, CX, staffing, or outsourcing industry.

Demonstrated success in acquiring new clients, closing outsourcing contracts, and managing strategic business relationships.

Anexisting book of business or a strong network of prospective clients and decision-makerswithin the BPO, RPO, or outsourcing sector.

Established relationships with organizations seeking customer support, recruitment, staffing, back-office, or other outsourced services.

Strong understanding of outsourcing business models, service delivery structures, pricing strategies, and client acquisition processes.

Proven ability to develop and execute sales strategies that generate measurable revenue growth.

Excellent communication, presentation, negotiation, networking, and relationship-building skills.

Ability to manage multiple opportunities, maintain an accurate sales pipeline, and work independently in a remote environment.

Familiarity with CRM platforms, sales forecasting, and pipeline management tools.

Bachelor's degree in Business, Marketing, Sales, or a related field preferred.

Willingness to accommodate international client time zones, including night shifts when required.

Key Performance Indicators (KPIs)

New client acquisition and signed contracts.

Revenue generated from new business.

Value and quality of the qualified sales pipeline.

Conversion rates from prospecting to closed business.

Growth generated through existing relationships and the established book of business.

Account expansion, recurring revenue, and long-term client retention.

Compensation and Benefits

Competitive salary with performance-based incentives.

Commission or bonus opportunities tied to business development results, subject to the agreed compensation structure.

Health insurance.

Retirement plan, where applicable.

Paid time off.

Professional development and career growth opportunities.

Ideal Candidate

The ideal candidate is a commercially driven business development professional who brings bothindustry expertise and an established network of business relationships. You should be comfortable opening doors, engaging senior decision-makers, developing customized outsourcing proposals, and closing high-value contracts.

AtBridgelineCX, LLC, your ability to leverage your book of business, create new revenue opportunities, and build lasting client partnerships will be central to our continued growth.

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