Business Analyst (Hybrid)

NCS Philippines; Taguig; Hybrid; PHP 600,000 - 900,000; Full time

Job summary

NCS Philippines is seeking a Business Analyst to bridge business stakeholders and technical teams, translating needs into AI-ready problem statements and drafting user stories with acceptance criteria. You will document requirements, support Agile ceremonies, and help drive adoption, process improvement, and changes across projects in a fast-paced AI-enabled environment.

The role requires 2-4 years of BA experience, proficiency with Jira/Confluence, SQL, data visualization, and a solid grasp of

Qualifications

• 2-4 years of experience as a Business Analyst in an Agile/data-driven environment.
• Hands-on experience with Agile tools (Jira/Confluence), data visualization, SQL, and knowledge of modern AI/analytics stacks.
• The ability to understand conceptual AI/data models, spot biases, and evaluate model outputs.

Responsibilities

• Identify ways to increase adoption and customer satisfaction.
• Demonstrate fluency in business processes and process differentiation.
• Ability to analyze and synthesize business requirements, including recognizing patterns and conceptualizing processes.
• Solve unique and complex problems that have a broad impact on the business.
• Operate with no supervision in a complex environment.
• Support the development of a roadmap for a particular business.
• Strategize, plan, and ensure proper execution of organizational change management activities.
• Understands and analyzes current business processes, and identifies gaps and pain points of the client.
• Coordinates with business users and project managers for data gathering.
• Documents high-level and detailed user requirements that may span multiple business domains.
• Documents current and to-be business processes and high-level product requirements specifications.
• Documents detailed functional and non-functional requirements (i.e. Performance/Turnaround Time, Data Retention, Usability, Interoperability, etc.)in use-case format.
• Create a walkthrough deck in preparation for the UAT proper.
• Documents user manuals and training decks for post-implementation support.

Skills

Agile experience

Data visualization

AI/analytics literacy

Tools

Jira

Confluence

SQL

Job description

Company Overview

NCS is a leading AI Tech Services company. With a 15,000-strong team across the Asia Pacific, NCS scales its platforms and capabilities to provide clients with greater agility and AI expertise across a range of industries. Embracing a strong ecosystem of global partners, NCS transforms technology services delivery combining AI with digital resilience to drive real business impact. NCS is a subsidiary of the Singtel Group.

GENERAL RESPONSIBILITIES

The Business Analyst acts as a bridge between business stakeholders and technical teams. They translate business needs into AI-ready problem statements, draft user stories with acceptance criteria, and facilitate Agile ceremonies

DUTIES AND RESPONSIBILITIES

• Identify ways to increase adoption and customer satisfaction

• Demonstrate fluency in business processes and process differentiation

• Ability to analyze and synthesize business requirements, including recognizing patterns and conceptualizing processes

• Solve unique and complex problems that have a broad impact on the business

• Operate with no supervision in a complex environment

• Support the development of a roadmap for a particular business

• Strategize, plan, and ensure proper execution of organizational change management activities

• Understands and analyzes current business processes, and identifies gaps and pain points of the client.

• Coordinates with business users and project managers for data gathering.

• Documents high-level and detailed user requirements that may span multiple business domains.

• Documents current and to-be business processes and high-level product requirements specifications.

• Documents detailed functional and non-functional requirements (i.e. Performance/Turnaround Time, Data Retention, Usability, Interoperability, etc.)in use-case format

• Create a walkthrough deck in preparation for the UAT proper.

• Documents user manuals and training decks for post-implementation support.

Key Responsibilities

• Problem Framing: Translate ambiguous business questions into clear, actionable analytical problems and use cases for AI models. [1, 2]

• Requirement Translation: Act as a Product Owner or Scrum Master by refining backlogs, writing user stories, and managing sprint ceremonies (daily stand-ups, sprint planning, and retrospectives). [1]

• Testing & Deployment: Lead User Acceptance Testing (UAT), define edge cases, ensure AI success measures are met, and build post-implementation SOPs. [1, 2]

• Stakeholder Management: Collaborate with service designers and cross-functional teams to drive adoption, align on operational realities, and turn complex data into executive narratives. [1, 2]

Required Skills & Qualifications

• Experience: 2-4 years of experience as a Business Analyst in an Agile/data-driven environment.

• Technical Proficiency: Hands-on experience with Agile tools (Jira/Confluence), data visualization, SQL, and knowledge of modern AI/analytics stacks.

• AI & Data Literacy: The ability to understand conceptual AI/data models, spot biases, and evaluate model outputs.