Business Analyst/Quality Assurance

UPTC; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

UPTC is seeking a seasoned Business Analyst and Quality Assurance professional to join our team. The role combines business analysis, requirements gathering, and comprehensive testing to deliver high-quality AI-enabled solutions.

You will translate business needs into technical specifications, manage AI knowledge base content, and coordinate with cross-functional teams in a fast-paced environment. You will design and execute test plans, perform functional, regression, and user acceptance

Qualifications

• 5+ years of proven experience as a Business Analyst and QA Analyst.
• Experience in banking or financial services data analytics projects is preferred.
• Proficiency in requirements gathering, analysis, documentation, testing and QA tools.
• Knowledge of chatbot technologies and AI.
• Experience with knowledge management concepts and practices.
• Excellent analytical and communication skills.
• Ability to work in cross-functional teams in a fast-paced environment.
• Certifications in AI/ML or knowledge management are a plus.

Responsibilities

• Gather, analyze, and document business requirements for the project.
• Develop, validate, and verify requirements to ensure alignment with business needs.
• Translate business needs into technical specifications and user stories.
• Develop and maintain detailed project documentation (process flows, use cases, functional requirements).
• Facilitate workshops and meetings with stakeholders to ensure goal alignment.
• Design, develop, and execute comprehensive test plans and test cases.
• Perform functional, regression, and user acceptance testing.
• Identify, document, and track defects with development teams.

Skills

Business analysis

Quality assurance

Requirements gathering

Test planning

User stories

Stakeholder management

AI knowledge base

Data analytics

Documentation

Cross-functional collaboration

Education

Bachelor's degree in Business Administration

Bachelor's degree in Computer Science

Bachelor's degree in Information Technology

Tools

QA testing tools

Requirements management tools

Knowledge management software

Chatbot/AI platforms

Job description

About the role

This role combines business analysis and quality assurance responsibilities, focusing on gathering, analyzing, and documenting business requirements while ensuring comprehensive testing and quality control. You will work with stakeholders to translate business needs into technical specifications, manage AI knowledge base content, and coordinate across cross-functional teams to deliver high-quality solutions in a fast-paced environment.

Key responsibilities

• Collaborate with stakeholders to gather, analyze, and document business requirements for the project

• Collect, validate, and verify requirements to ensure they meet business needs and are feasible within project scope

• Analyze and translate business needs into technical specifications and user stories

• Develop and maintain detailed project documentation, including process flows, use cases, and functional requirements

• Facilitate workshops and meetings with stakeholders to ensure alignment of project goals and deliverables

• Design, develop, and execute comprehensive test plans and test cases to ensure the solution meets business requirements and quality standards

• Perform functional, regression, and user acceptance testing on solution features and functionalities

• Identify, document, and track defects and issues, working closely with development teams to ensure timely resolution

• Create, curate, and update content for the AI knowledge base, including documentation, FAQs, and training materials

• Coordinate with business users, developers, UX/UI designers, and other team members to ensure functionality and seamless integration

About you

• Bachelor's degree in business administration, Computer Science, Information Technology, or any related field

• At least 5+ years of proven experience as a Business Analyst and Quality Assurance Analyst, preferably in banking or financial services sector, and data analytics projects

• Proficiency in business requirements gathering, analysis, documentation, testing and quality assurance tools and software

• Knowledge of chatbot technologies and Artificial Intelligence

• Experience with Knowledge Management concepts and practices

• Excellent analytical skills, strong attention to detail, and problem-solving ability

• Strong communication and interpersonal skills, with the ability to work effectively in cross-functional teams

• Able to work in a fast-paced, dynamic environment, with a focus on delivering high-quality results

• Relevant certifications in AI, machine learning, data management, or knowledge management is a plus