Build Your Career With Us! – Customer Service Representative

Work Avenue and Business Solutions Incorporated; Roxas; On-site; PHP 83,000 - 138,000; Full time

Job summary

Work Avenue and Business Solutions Incorporated is hiring a Customer Service Representative for our Roxas Site. You will handle inbound and outbound calls, assist customers with inquiries, accounts, billing, and service requests, and strive to resolve issues with courtesy and speed.

We value strong English communication, a customer-first attitude, and the ability to work on shifting schedules, weekends, and holidays onsite in Roxas.

Qualifications

• Proven ability to communicate clearly in English.
• Strong interpersonal and problem-solving skills.
• Prior customer service exposure is a plus.

Responsibilities

• Handle inbound and outbound customer calls professionally and courteously.
• Respond to customer inquiries regarding products, services, accounts, billing, and general concerns.
• Resolve customer complaints by identifying solutions and ensuring timely follow-up.
• Accurately document customer interactions and updateAccount information in the system.
• Meet quality assurance, productivity, and performance metrics.
• Maintain confidentiality of customer information and comply with company policies.
• Provide excellent customer service and build positive customer relationships.

Skills

English communication

Education

HS/K-12 with experience

Some college (>1 year)

Graduates welcome

Job description

Join our growing team as a Customer Service Representative (CSR) in Roxas Site! In this role, you will handle inbound and outbound customer calls, providing exceptional support by assisting customers with inquiries, account concerns, billing, order updates, service requests, and issue resolution. You will deliver professional and efficient customer service while maintaining a positive customer experience. If you have excellent communication skills and a passion for helping customers, this is a great opportunity to build a rewarding career in the BPO industry.

Key Responsibilities

• Handle inbound and outbound customer calls professionally and courteously.

• Respond to customer inquiries regarding products, services, accounts, billing, and general concerns.

• Resolve customer complaints by identifying appropriate solutions and ensuring timely follow-up.

• Accurately document customer interactions and update account information in the system.

• Meet quality assurance, productivity, and performance metrics.

• Maintain confidentiality of customer information and comply with company policies.

• Provide excellent customer service and build positive customer relationships.

Qualifications

• High School or K–12 graduate with at least 1 year of work experience in any customer service-related field (call center experience is not required).

• College undergraduate who has completed more than 1 year in college.

• College graduates are welcome to apply even without work experience.

• Good English communication skills.

• Willing to work onsite in Roxas Site.

• Willing to work on shifting schedules, weekends, and holidays.

• Can start as soon as possible.