Onsite CSR | Customer Care & Issue Resolution (Roxas)

Work Avenue and Business Solutions Incorporated; Roxas; On-site; PHP 83,000 - 138,000; Full time

Job summary

Work Avenue and Business Solutions Incorporated is hiring a Customer Service Representative for our Roxas Site. You will handle inbound and outbound calls, assist customers with inquiries, accounts, billing, and service requests, and strive to resolve issues with courtesy and speed.

We value strong English communication, a customer-first attitude, and the ability to work on shifting schedules, weekends, and holidays onsite in Roxas.

Qualifications

• Proven ability to communicate clearly in English.
• Strong interpersonal and problem-solving skills.
• Prior customer service exposure is a plus.

Responsibilities

• Handle inbound and outbound customer calls professionally and courteously.
• Respond to customer inquiries regarding products, services, accounts, billing, and general concerns.
• Resolve customer complaints by identifying solutions and ensuring timely follow-up.
• Accurately document customer interactions and updateAccount information in the system.
• Meet quality assurance, productivity, and performance metrics.
• Maintain confidentiality of customer information and comply with company policies.
• Provide excellent customer service and build positive customer relationships.

Skills

English communication

Education

HS/K-12 with experience

Some college (>1 year)

Graduates welcome

Job description

Work Avenue and Business Solutions Incorporated is hiring a Customer Service Representative for our Roxas Site. You will handle inbound and outbound calls, assist customers with inquiries, accounts, billing, and service requests, and strive to resolve issues with courtesy and speed.

We value strong English communication, a customer-first attitude, and the ability to work on shifting schedules, weekends, and holidays onsite in Roxas.