Start Your Career! Entry-Level Customer Service Rep – Roxas City

Work Avenue and Business Solutions Incorporated; Roxas; On-site; PHP 156,000 - 223,000; Full time

Job summary

Work Avenue and Business Solutions Incorporated in Roxas City is seeking enthusiastic Entry-Level Customer Service Representatives. Fresh graduates are welcome to join a growing BPO team and gain valuable experience by assisting customers with inquiries, resolving concerns, and ensuring a positive service experience.

Applicants must be willing to work on shifting schedules, weekends, and holidays and must be onsite in Roxas City.

Qualifications

• High school diploma required or senior high school graduate.
• Fresh graduates welcome, no call center experience required.
• Strong verbal and written communication skills.
• Basic computer literacy and typing skills.

Responsibilities

• Handle inquiries via inbound and outbound calls.
• Provide accurate product, service, and account information.
• Assist with service requests, account updates, and basic troubleshooting.
• Resolve issues professionally and efficiently.

Skills

Verbal communication

Written communication

Typing skills

Computer literacy

Customer oriented

Flexibility

Willing to learn

Education

High School Diploma (Old Curr.) / Senior High (New Curr.)

Job description

We are looking for enthusiastic and customer-oriented individuals to join our growing team as Entry-Level Customer Service Representatives in Roxas City. This is a great opportunity for fresh graduates and aspiring professionals to gain valuable experience in the BPO industry. You will assist customers with their inquiries, provide accurate information, resolve concerns, and ensure a positive customer experience through effective communication and problem-solving.

Qualifications

• High School Graduate (Old Curriculum) or Senior High School Graduate (New Curriculum).

• Fresh graduates and applicants with no call center experience are welcome.

• Good verbal and written communication skills.

• Basic computer literacy and typing skills.

• Willing to work on shifting schedules, weekends, and holidays.

• Customer-oriented, flexible, and willing to learn.

• Must be willing to work onsite in Roxas City.

Key Responsibilities

• Handle customer inquiries and concerns through inbound and outbound calls.

• Provide accurate information about products, services, and account details.

• Assist customers with service requests, account updates, and basic troubleshooting.

• Resolve customer issues professionally and efficiently.

• Maintain accurate records of customer interactions.

• Follow company policies, procedures, and quality standards.

• Deliver excellent customer service and maintain customer satisfaction.