Massive Hiring : Customer Service Agent - Roxas Site

Work Avenue and Business Solutions Incorporated; Roxas; On-site; PHP 167,000 - 246,000; Full time

Job summary

Work Avenue and Business Solutions Incorporated in Roxas City is seeking energetic Customer Service Representatives. You will handle calls, provide product and billing information, and assist customers with service requests to ensure a smooth experience.

Fresh graduates are welcome. Onsite work in Roxas City with shifting schedules, weekends, and holidays may be required. Strong English is essential for daily customer interactions.

Qualifications

• High school diploma required; fresh graduates are welcome.
• Strong English communication skills.
• Basic computer navigation and typing ability.
• Willing to work onsite in Roxas City and on shifting schedules.

Responsibilities

• Handle incoming customer calls and respond to inquiries professionally.
• Provide accurate information regarding products, services, and account concerns.
• Assist customers with billing, account updates, and service-related requests.
• Resolve customer complaints and provide appropriate solutions.
• Identify customer needs and ensure a positive customer experience.
• Document customer interactions and maintain accurate records.
• Escalate complex issues to the appropriate department when necessary.
• Meet performance targets, productivity standards, and customer satisfaction goals.

Skills

Customer service

Communication

Problem solving

Typing

Computer basics

Team player

Shift work willingness

Education

High School Diploma or equivalent

Job description

We are looking for enthusiastic and customer-oriented individuals to join our team as Customer Service Representatives in Roxas City. The successful candidates will handle customer inquiries, address concerns, provide accurate information, and assist with service-related requests. This is a great opportunity for individuals who want to start or grow their careers in the BPO industry.

Key Responsibilities

• Handle incoming customer calls and respond to inquiries professionally.

• Provide accurate information regarding products, services, and account concerns.

• Assist customers with billing, account updates, and service-related requests.

• Resolve customer complaints and provide appropriate solutions.

• Identify customer needs and ensure a positive customer experience.

• Document customer interactions and maintain accurate records.

• Escalate complex issues to the appropriate department when necessary.

• Meet performance targets, productivity standards, and customer satisfaction goals.

Qualifications

• At least High School Graduate (old curriculum) or Senior High School Graduate (new curriculum).

• Good English communication skills.

• With or without BPO experience, depending on account requirements.

• Fresh graduates and first-time job seekers are welcome to apply.

• Basic computer navigation and typing skills.

• Good problem-solving and interpersonal skills.

• Customer-oriented with a positive attitude.

• Willing to work onsite in Roxas City.

• Willing to work on shifting schedules, weekends, and holidays.