Branch Service Manager - Operations & Customer Experience

East West Banking Corporation; Manila; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Career development

Competitive salary and benefits

Performance-based incentives

Job summary

East West Banking Corporation in Metro South is seeking an experienced Service Manager to lead branch operations on-site. The role focuses on ensuring strong customer service while complying with AMLC and regulatory rules, and helping the branch meet profitability goals.

The ideal candidate will have a college degree in business or accounting and at least five years of supervisory experience in branch operations, preferably from another bank. Join us to grow with a market-leading bank.

Qualifications

• College degree in Business or Accounting-related field.
• At least five years of supervisory experience in branch operations or equivalent.
• Preference for Assistant Manager level experience from another bank.

Responsibilities

• Ensure adherence to regulatory and AMLC requirements including KYC, account openings, monitoring and reporting transactions.
• Oversee and approve a variety of over-the-counter transactions, manage time deposits, loans, and remittances, ensuring compliance and great customer experience.
• Promptly acknowledge, log, report, and resolve complaints with complete tracking.
• Record daily store transactions, reconcile ledgers, and assist in achieving profitability targets.

Education

College degree in Business or Accounting-related course

Job description

East West Banking Corporation in Metro South is seeking an experienced Service Manager to lead branch operations on-site. The role focuses on ensuring strong customer service while complying with AMLC and regulatory rules, and helping the branch meet profitability goals.

The ideal candidate will have a college degree in business or accounting and at least five years of supervisory experience in branch operations, preferably from another bank. Join us to grow with a market-leading bank.