Service Manager (Pagadian)

East West Banking Corporation; Pagadian; On-site; PHP 360,000 - 720,000; Full time

Job summary

East West Banking Corporation in Pagadian City is seeking a Service Manager to lead store operations and ensure top‑tier customer service while complying with regulatory requirements. The role focuses on profitability and accurate transaction recording, with oversight of multiple banking functions.

The candidate should have at least five years of supervisory experience in branch operations, preferably from a bank, and must be able to coordinate with Corporate Banking, Wealth Management/Treasury,

Qualifications

• College graduate in business or accounting preferred.
• Five years of supervisory experience in branch operations required.
• Assistant Manager experience in a bank is a plus.

Responsibilities

• Ensure adherence to regulatory and AMLC requirements and oversee account opening, monitoring, and reporting.
• Oversee over-the-counter transactions beyond teller authority and manage deposits, loans, and remittances.
• Monitor complaints, log and resolve issues with the complaint tracking system.
• Record daily store transactions, manage temporary accounts, and reconcile ledgers.
• Assist in achieving store profitability targets.

Skills

Regulatory Compliance

AML Knowledge

Supervisory Experience

Customer Service

Banking Operations

Education

Bachelor's degree in Business or Accounting

Job description

Location: Pagadian City

About The Job

Location: Pagadian City

Corporate Level: Assistant Manager to Manager

Work Arrangement: Onsite

Our Store Operations Group is looking for experienced professionals to join us in Pagadian City with the role of Service Manager.

In this role, you will be responsible for running the store operations and ensuring great customer service, while following company and regulatory rules. You will also help the store meet its profit goals.

Your dream. Our focus.

East West Banking Corporation (EastWest) is one of the largest universal banks in the Philippines, and is committed to continuously invest in people and in process, product, and service enhancements, and embrace new ideas to enhance the EastWest experience. We empower our employees to drive their careers and are committed to provide the runway for them to grow. We value teamwork and individual initiative. Join us and be part of a highly engaged team, and a workplace that promotes development and goal attainment. Whether you're just starting out, or already a seasoned professional, EastWest can help you unleash your potential, and bridge the gap between dream to success.

What The Role Will Entail

• Ensure adherence to regulatory and AMLC requirements, including opening new accounts, monitoring, and reporting transactions, maintaining KYC (Know Your Customer) records, updating customer information, issuing manager's checks, and managing remittances.
• Oversee and approve a variety of over-the-counter transactions beyond teller authority, ensure compliance with policies and procedures, manage time deposit placements, and aim for excellent customer experiences with efficient processing and error management. This includes handling checkbook orders, dealing with unclaimed checkbooks, processing bills, managing loans, clearing items, and addressing in-clearing check defects, while also supporting various banking groups like Corporate Banking, Wealth Management/Treasury, and Consumer.
• Ensure prompt acknowledgment, logging, reporting, and resolution of complaints, and verify the accurate completion of the complaint tracking register with all necessary information.
• Ensure accurate recording of daily store transactions based on Teller totals and documents, manage temporary accounts timely, and reconcile General Ledger balances with subsidiary ledgers/records.
• Assist in achieving Store's profitability target.

What We're Looking For

• College graduate, preferably any Business or Accounting-related course
• With at least five (5) years supervisory experience in handling in branch operations
• Preferably Assistant Managers from another bank with the same experience

What You Can Expect From Joining Our Team

• Career development and training opportunities
• Competitive salary package and benefits
• Performance-based incentives and recognition programs to reward high-performing individuals
• Opportunity to work with industry experts and be mentored by them
• Defined career progression paths to guide you in your professional growth